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BPO

Business Process Outsourcing (BPO) is the subcontracting of business functions to outside vendors and managers. Thus, it involves outsourcing some…

Customer support, both pre and post-purchase, is an increasingly important function for businesses to determine their success and maintain a…

Thanks to the redesign of the IVR flow using the XCALLY suite, INGO was able to improve customer care for…

Having a Control Room today is essential for corporate monitoring and security so that the processes for managing these activities…