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Customer care and automation to improve customer service performance
Automating intake, that is, the first steps of identifying a customer's request and profiling it, is becoming an increasingly common…
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Case study: how IVR and voicebot improved customer care for a consumer electronics company
In this case study we are going to analyze how INGO supported a company, a leading distributor of consumer electronics…
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What are the stages of the customer journey: the five steps of the funnel, how to build customer loyalty
Identifying the stages of the Customer Journey is critical to mapping, knowing and tracking all the touch points a customer…
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Evolved switchboard: managing customers and requests with voice bots
Automated main call handling systems to a switchboard enable support and decongestion of URPs and internal switchboards. This solution is…
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Evolved IVR, Customer Experience and customer satisfaction
Dario Panzeri, Ingo's automation engineer, spoke to CXNow on how to manage a customer service thanks to advanced IVR solutions.
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The Autoguidovie Case Study for customer service management
In this case study we will analyze how the use of artificial intelligence and IVR, thanks to the platforms of…
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