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Customer service for e-commerce: automation and WhatsApp to improve your relation with your customers.
In the world of e-commerce, customer service is crucial for a company's success. In a market where consumers have numerous…
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E-commerce: automation with chatbot and whatsapp for 24-hour customer service
Offering high-quality customer service has become essential for e-commerce,to stand out and retain customers. In this context, automation with chatbots…
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Eco-Sustainability and Innovation: Discover INGO’s Customer Care Applied to Green Tech
The Green Tech market today is gradually developing, and more and more companies are committed to offering environmentally sustainable and…
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Customer care and automation to improve customer service performance
Automating intake, that is, the first steps of identifying a customer's request and profiling it, is becoming an increasingly common…
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Case study: how IVR and voicebot improved customer care for a consumer electronics company
In this case study we are going to analyze how INGO supported a company, a leading distributor of consumer electronics…
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What are the stages of the customer journey: the five steps of the funnel, how to build customer loyalty
Identifying the stages of the Customer Journey is critical to mapping, knowing and tracking all the touch points a customer…
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