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Case study: how IVR and voicebot improved customer care for an electronic distribution company
In this case study we are going to analyze how INGO supported a company, a leading distributor of consumer electronics…
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What are the stages of the customer journey: the five steps of the funnel, how to build customer loyalty
Identifying the stages of the Customer Journey is critical to mapping, knowing and tracking all the touch points a customer…
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Control Room: the digital brain of a company
Having a Control Room today is essential for corporate monitoring and security so that the processes for managing these activities…
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