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INGO News
Explore our blog and stay up-to-date with the latest news and innovations in the field of Customer Experience.
Virtual reception: an AI assistant to handle inbound requests
By integrating advanced technologies such as artificial intelligence and automation systems, companies can offer efficient and personalized services, reducing waiting…
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Digital health: tools at the service of digital health
In recent years, digital health has revolutionized the world of healthcare, opening up new possibilities for improving the efficiency of…
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Customer care and customer service: understanding the difference to choose the most suitable service
Customer care and customer service are not synonymous but represent distinct approaches to customer relationship management. Understanding the difference is…
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Financial services: increasing revenue by up-selling and cross-selling financial services
Companies in the financial sector are constantly looking for effective strategies to improve their performance and meet growing customer expectations.…
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Customer Operations and Green Tech: Influencing Customer Choices through Reputation
The way companies manage their customer operations can make a difference not only in customer satisfaction but also in their…
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Medical Appointment Management: Optimizing the Schedule to Improve Operational Efficiency
In the healthcare industry, efficient management of medical appointments is crucial to ensure optimal facility operations and improve patient experiences.…
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