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Explore our blog and stay up-to-date with the latest news and innovations in the field of Customer Experience.
How to create a customer experience of excellence in the utility industry?
In a market where customers are increasingly aware and demanding, offering an excellent customer experience is no longer just a…
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English-language customer service: how the multilingual approach can prove a strength in modern contact centers
Oggi, molte aziende italiane vendono prodotti e servizi online a clienti stranieri, spesso provenienti da mercati anglofoni o che utilizzano…
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Hospital management: outsourcing secondary functions to improve the quality of services
Modern hospital management is constantly evolving, driven by the need to optimize resources and improve the quality of services. As…
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Optimizing the consumer journey in e-commerce: from first contact to purchase
In a competitive market, optimizing each stage of the consumer journey means ensuring a smooth and fully satisfying customer journey,…
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IVR Solutions: optimizing customer care with intelligent interactive systems
Interactive Voice Response (IVR) solutions are emerging as one of the most effective tools for improving the management of customer…
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Voicebot: an essential tool to support customer care
Thanks to their ability to handle large numbers of calls quickly and efficiently, voicebots have become an indispensable resource for…
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