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INGO News
Explore our blog and stay up-to-date with the latest news and innovations in the field of Customer Experience.
How does customer relationship management work?
CRM is not just a set of tools; it is a true business philosophy that puts the customer at the…
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Healthcare outsourcing: why outsource hospital services?
Outsourcing hospital services to improve efficiency and quality of services: this is an opportunity for healthcare facilities to innovate. But…
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Solution Provider: a definition
What does solution provider mean today and how does it apply to the world of customer care? What benefits can…
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Artificial intelligence and e-commerce, best practices to apply
How is artificial intelligence changing the approach of e-commerce companies to their customers? What AI tools best fit the customer…
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Case study: AI and human touch for customer experience in tourism
How can AI and human support create a positive impact on a hospitality and tourism company's customer service? Why does…
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The biggest challenges facing customer care in the utilities sector
What are the biggest challenges companies in utilities face when it comes to customer care? And what are the most…
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