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INGO News
Explore our blog and stay up-to-date with the latest news and innovations in the field of Customer Experience.
How to optimize customer care in the finance world
How does customer service play a strategic role in the loyalty and reputation of finance companies? What are the ways…
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5 strategies for developing an effective customer journey in the greentech world
How to develop an effective customer journey in the greentech industry? Read the 5 key strategies to optimize customer experience…
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Automated escalation management through the use of advanced IVRs: a case study
This case study illustrates how INGO helped a client optimize its customer care by creating centralized management of inquiries in…
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Intelligent healthcare: INGO and Data Manager Roundtable
Data Manager invited INGO to participate in a discussion among major players in healthcare to talk about digitization of hospital…
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How does customer relationship management work?
CRM is not just a set of tools; it is a true business philosophy that puts the customer at the…
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Healthcare outsourcing: why outsource hospital services?
Outsourcing hospital services to improve efficiency and quality of services: this is an opportunity for healthcare facilities to innovate. But…
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