AI Festival 2026 in Milan between Artificial Intelligence, Agentic AI and Customer Experience

The AI Festival 2026 in Milan is the meeting point for those who want to understand how Artificial Intelligence and Agentic AI are transforming the Customer Experience. Between thematic tracks, demos and real cases, INGO brings its experience to the stage and booth, showing how to integrate AI, people and structured knowledge into business processes.

On January 21 and 22, 2026, Milan will host theAI Festival 2026, the benchmark Italian event dedicated toArtificial Intelligence applied to Customer Experience organized by We Make Future.

INGO will be present with live demos, speeches and real cases to show how to integrate Agentic AI, people and structured knowledge into business processes

We at INGO will take the stage in theAI Solution area, where we will tell practical insights and show how to integrate Agentic AI, people, and structured knowledge to build intelligent customer experience ecosystems.

INGO demo: intelligent ecosystems for customer experience

On Jan. 21 from 12:20 to 12:40 p.m., in the AI Solution room, Martino Carrera, CEO of INGO, and Maria Darcianu, Data Scientist, will present the speech, “Intelligent Ecosystems for CX: the Integration of Agentic AI, Human Capital and Knowledge.”

During the speech, concrete cases capable of providing a better understanding of how:

• Integrate Agentic AI into customer experience processes;
• Enhancing human capital within Artificial Intelligence systems;
• Activating structured knowledge for decisions and interactions;
• Building intelligent and scalable CX ecosystems.

the protagonists

INGO speakers at AI Festival 2026

During the speech in the AI Solution area, INGO brings to the stage two key figures who combine technological expertise, strategic vision, and concrete application ofArtificial Intelligence in the Customer Experience.

Martino Carrera, has over a decade of experience in sales and end-to-end customer operations management. As CEO of INGO, he leads the implementation of customer experience architectures based on generative AI, automation and omnichannel orchestration.

His approach combines human-in-the-loop models, operational scalability, and process and SLA optimization, with a strong focus on measurable business impacts and integration of AI solutions according to ESG criteria.

Maria Dancianu is a Data Scientist at INGO and focuses on transforming complex data into actionable insights that support customer experience improvement. She analyzes behaviors and trends, develops predictive models and data-driven solutions that help companies make more informed, customer-centric decisions.

His work integrates advanced analytical capabilities and a focus on customer experience, helping to improve satisfaction, loyalty, and business performance through the strategic use of AI.

SCOPRI DI PIÙ

Learn more about INGO’s Agentic AI solutions at booth 5

In addition to the speech, INGO will be present at booth 5 for the duration of AI Festival 2026, offering visitors a concrete opportunity to understand how the company can support organizations in transforming the customer experience through AI.

At the booth, it will be possible to:

• discover how INGO can integrate Agentic AI into business processes, then understand how intelligent solutions can automate complex decisions, improve customer interactions, and optimize internal workflows;
• delve into customized strategies and services, engage with the INGO team on approaches tailored to the company’s specific needs, evaluating realistic operational scenarios;
• explore concrete cases and real applications, see practical examples of how INGO has implemented AI in different organizations, bringing tangible results in customer experience and knowledge management;
• assess opportunities for your company, understand how to combine technology, human capital and knowledge management to create smart, scalable and sustainable CX ecosystems;
• the INGO booth thus becomes a true meeting point for prospects and professionals, where they can learn more about the concrete possibilities of working with INGO and understand how the company can support innovation in Customer Experience through integrated AI solutions and customized operational strategies.

Why attend the AI Festival 2026 in Milan

The AI Festival 2026 in Milan offers a unique opportunity to take a closer look at howArtificial Intelligence and Agentic AI can transform the Customer Experience.

The demos and insights presented by INGO don’t just showcase the technology, but tell how these solutions can be applied in practice in companies, integrating tools, people and knowledge to create intelligent and sustainable CX ecosystems.