AI Festival 2026 in Milan between Artificial Intelligence, Agentic AI and Customer Experience

The AI Festival 2026 in Milan is the meeting point for those who want to understand how Artificial Intelligence and Agentic AI are transforming the Customer Experience. Between thematic tracks, demos and real cases, INGO brings its experience to the stage and booth, showing how to integrate AI, people and structured knowledge into business processes.

On January 21 and 22, 2026, Milan hosted the AI Festival 2026, the Italian benchmark event dedicated to Artificial Intelligence applied to Customer Experience organized by We Make Future.

INGO was present with live demos, speeches and real cases to show how to integrate Agentic AI, people and structured knowledge into business processes

We at INGO took the stage in the AI Solution area, where we shared practical insights and showed how to integrate Agentic AI, people, and structured knowledge to build intelligent customer experience ecosystems.

INGO demo: intelligent ecosystems for customer experience

On January 21 from 12:20 p.m. to 12:40 p.m., in the AI Solution room, Martino Carrera, CEO of INGO, and Maria Darcianu, Data Scientist, presented the speech, “Intelligent Ecosystems for CX: the Integration of Agentic AI, Human Capital, and Knowledge.”

During the speech, concrete cases capable of providing a better understanding of how:

• Integrate Agentic AI into customer experience processes;
• Enhancing human capital within Artificial Intelligence systems;
• Activating structured knowledge for decisions and interactions;
• Building intelligent and scalable CX ecosystems.

i protagonisti

Gli speaker INGO all’AI Festival 2026

Durante lo speech nell’area AI Solution, INGO porta sul palco due figure chiave che uniscono competenze tecnologiche, visione strategica e applicazione concreta dell’Intelligenza Artificiale nella Customer Experience.

Martino Carrera, ha oltre dieci anni di esperienza nelle vendite e nella gestione end-to-end delle customer operations. In qualità di CEO di INGO, guida l’implementazione di architetture di Customer Experience basate su Intelligenza Artificiale generativa, automazione e orchestrazione omnicanale.

Il suo approccio combina modelli human-in-the-loop, scalabilità operativa e ottimizzazione di processi e SLA, con una forte attenzione agli impatti misurabili sul business e all’integrazione delle soluzioni AI secondo criteri ESG.

Maria Dancianu è Data Scientist presso INGO e si occupa di trasformare dati complessi in insight concreti a supporto del miglioramento dell’esperienza cliente. Analizza comportamenti e trend, sviluppa modelli predittivi e soluzioni data-driven che aiutano le aziende a prendere decisioni più consapevoli e orientate al cliente.

Il suo lavoro integra capacità analitiche avanzate e attenzione alla Customer Experience, contribuendo a migliorare soddisfazione, fidelizzazione e performance aziendali attraverso l’uso strategico dell’AI.

SCOPRI DI PIÙ

Learn more about INGO’s Agentic AI solutions at booth 5

In addition to the speech, INGO was present at booth 5 for the duration of AI Festival 2026, offering visitors a concrete opportunity to understand how the company can support organizations in transforming the customer experience through AI.

At the booth, it was possible to:

• discover how INGO can integrate Agentic AI into business processes, then understand how intelligent solutions can automate complex decisions, improve customer interactions, and optimize internal workflows;
• delve into customized strategies and services, engage with the INGO team on approaches tailored to the company’s specific needs, evaluating realistic operational scenarios;
• explore concrete cases and real applications, see practical examples of how INGO has implemented AI in different organizations, bringing tangible results in customer experience and knowledge management;
• assess opportunities for your company, understand how to combine technology, human capital and knowledge management to create smart, scalable and sustainable CX ecosystems;
• the INGO booth thus becomes a true meeting point for prospects and professionals, where they can learn more about the concrete possibilities of working with INGO and understand how the company can support innovation in Customer Experience through integrated AI solutions and customized operational strategies.

Why attend the AI Festival 2026 in Milan

The AI Festival 2026 in Milan offers a unique opportunity to take a closer look at how Artificial Intelligence and Agentic AI can transform the Customer Experience.

The demos and insights presented by INGO don’t just showcase the technology, but tell how these solutions can be applied in practice in companies, integrating tools, people and knowledge to create intelligent and sustainable CX ecosystems.