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E-commerce sites: strategies for turning return processes into opportunities
How do we leverage a seemingly critical process such as returns on e-commerce sites into a successful opportunity? What strategies…
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Conversational artificial intelligence: applications in customer care
What is conversational artificial intelligence, what technologies underlie it, and what are its main applications? How can conversational AI be…
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INGO at AI Week 2025: Agentic AI and human capital to redefine customer experience
INGO participated as a sponsor and speaker at AI Week 2025, the benchmark event in Italy dedicated to artificial intelligence.…
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Smart working and contact centers: efficiency strategies for the summer season
How to best manage your contact center and smart working during the summer season? What are the most suitable strategies…
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Customer service in 2025: new perspectives
What are the trends and technologies that are making a difference in customer care for 2025? How is the world…
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What role does AI play in the utilities industry
The utility industry is undergoing a profound transformation in the way it approaches customers and users. How can the use…
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