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Ensure business continuity and production quality with a Network Operation Center
A Network Operation Center represents the centralized garrison where infrastructure monitoring, proactive incident management, and ongoing support are integrated to…
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What are AI agents?
AI agents represent the evolution of customer service: no longer simple auto-response chatbots, but autonomous software entities capable of perceiving,…
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Learn how to transform customer service in the Smart Technology world
Artificial intelligence and automation are redefining the standards of customer care in the technology sector: from predictive assistance to intelligent…
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Omnichannel customer experience: seamless integration of all business touchpoints
Integrating all business touchpoints is the key to delivering an omnichannel, consistent and personalized customer experience. This kind of approach…
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Digitalization of customer care in utilities: how BPO and AI improve SLA and customer satisfaction
The integration of Business Process Outsourcing and artificial intelligence technologies is redefining customer service standards in the utilities sector, ensuring…
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Mail Assistant: how automation can improve the customer experience
Integration of AI and human expertise in email management transforms customer service: immediate responses, operational efficiency and customer satisfaction guaranteed.
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