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The evolution of the customer-business relationship through the omnichannel customer journey
The omnichannel customer journey integrates all communication channels into a smooth and consistent experience, relying on unification of customer data,…
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Green Tech & Human-Centered AI: the new sgenda for corporate sustainability
The article explores how Green Tech and Human-Centered AI are redefining corporate sustainability. The integration of these technologies enables companies…
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Help desk software: guide to choosing the perfect solution
Today, offering efficient customer support is a key factor in standing out from competitors. Modern help desk software makes it…
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Healthcare innovation: AI and automation for a better patient experience
How are AI and automation redefining the characteristics of healthcare innovation, radically transforming the way patients interact with healthcare facilities?
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Financial services industry and outsourcing: optimizing customer care with BPO solutions
How is the world of financial services evolving and transforming, and how can BPO become a tool for growth, especially…
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Customer care specialist: how the work of telephone operators is changing.
The customer care specialist is undergoing a radical transformation in the digital age. From a simple telephone operator, he or…
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