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How to turn data into experience: the new customer experience paradigm
Customer Experience comes from the ability to turn customer data into concrete actions. Each interaction generates valuable information to understand…
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AI Festival 2026 in Milan between Artificial Intelligence, Agentic AI and Customer Experience
The AI Festival 2026 in Milan is the meeting point for those who want to understand how Artificial Intelligence and…
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From telemedicine to patient engagement, learn how to integrate AI into healthcare while respecting privacy and GDPR
In this article we will explore the concept of patient engagement, the importance of telemedicine and the integration of AI…
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Instant messaging platforms: how to optimize support in the e-commerce industry
A strategic overview of how instant messaging platforms can transform customer care in e-commerce and an in-depth look at how…
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Ensure business continuity and production quality with a Network Operation Center
A Network Operation Center represents the centralized garrison where infrastructure monitoring, proactive incident management, and ongoing support are integrated to…
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What are AI agents?
AI agents represent the evolution of customer service: no longer simple auto-response chatbots, but autonomous software entities capable of perceiving,…
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