BLOG
Case Study
Explore our blog and stay up-to-date with the latest news and innovations in the field of Customer Experience.
Maxi Sport case study: how to create customer service excellence
How can quality customer service become an important asset for a company?
Read more
INGO and a project in security industry, a success story
INGO implemented an AI-based automation solution for a major security client on an international scale. Leveraging emergency response expertise and…
Read more
Case Study: Customer Instant Insight for the Green Tech industry
How can the use of WhatsApp become an opportunity to test customers and obtain feedback for to the services provided?…
Read more
Automated escalation management through the use of advanced IVRs: a case study
This case study illustrates how INGO helped a client optimize its customer care by creating centralized management of inquiries in…
Read more
Case study: AI and human touch for customer experience in tourism
How can AI and human support create a positive impact on a hospitality and tourism company's customer service? Why does…
Read more
INGO and customer service in energy: the case study of AGN ENERGIA
Learn how INGO was able to create a tailor-made energy project for its client through process optimization and the use…
Read more