Case Study

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Case study: how IVR and voicebot improved customer care for an electronic distribution company

In this case study we are going to analyze how INGO supported a company, a leading distributor of consumer electronics…

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Hospital sector case study: how Reception AI improved switchboard performance

A healthcare client had the need to improve the performance of their call center by reducing missed calls, wait times,…

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AW LAB case study: how customer service management has improved

In this case study, we will analyse how INGO supported AW LAB, a leading company in the clothing industry, to…

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Case Study: How XCALLY has improved the customer service of Synlab, a leader in the health care sector

In this case study we analyze how the use of artificial intelligence systems has allowed our customer Synlab, the leading…

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The Autoguidovie Case Study for customer service management

In this case study we will analyze how the use of artificial intelligence and IVR, thanks to the platforms of…

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