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Explore our blog and stay up-to-date with the latest news and innovations in the field of Customer Experience.
Case Study: Customer Instant Insight for the Green Tech industry
How can the use of WhatsApp become an opportunity to test customers and obtain feedback for to the services provided?…
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Automated escalation management through the use of advanced IVRs: a case study
This case study illustrates how INGO helped a client optimize its customer care by creating centralized management of inquiries in…
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Case study: AI and human touch for customer experience in tourism
How can AI and human support create a positive impact on a hospitality and tourism company's customer service? Why does…
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INGO and customer service in energy: the case study of AGN ENERGIA
Learn how INGO was able to create a tailor-made energy project for its client through process optimization and the use…
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Food world case study: how INGO created a customized project
Find out how INGO, thanks to its experience in the world of customer experience and effective communication with its customers,…
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Case Study: INGO’s Survey Service
In this case study, we will analyze how INGO implemented a Survey service via WhatsApp for three different companies in…
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