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Case Study: AI Reception in the utilities sector, how to reduce waiting time and improve customer care efficiency
How can implementing AI Reception enable a multiservice energy and gas provider to handle more than 2 million calls annually,…
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INGO and the use case in the food industry for a multinational company
This case study will explain how INGO was able to cope with the demands of an incumbent customer to create…
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Maxi Sport case study: how to create customer service excellence
How can quality customer service become an important asset for a company?
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INGO and a project in security industry, a success story
INGO implemented an AI-based automation solution for a major security client on an international scale. Leveraging emergency response expertise and…
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Case Study: Customer Instant Insight for the Green Tech industry
How can the use of WhatsApp become an opportunity to test customers and obtain feedback for to the services provided?…
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Automated escalation management through the use of advanced IVRs: a case study
This case study illustrates how INGO helped a client optimize its customer care by creating centralized management of inquiries in…
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