Next Generation CX
Chosen to manage the Customer Experience of the best companies
Clients
INGO's clients sectors
INGO is the Solution Provider capable of meeting the specific needs of each client in Customer Operation, Omnichannel Approach and Digital Transformation processes.
Tailor-made solutions
Next Generation Customer Experience: the evolution that redefines the boundaries of customer care, where technology, intelligent automations and human expertise sinergy creates an extraordinary experience.
The data
INGO's numbers
Key data testifying INGO’s impact and success in the industry, demonstrating our commitment to achieving excellence and pursuing innovation.
Resources
Active services
Customers
Locations in Italy
Blog
Stay up to date
Check our blog: an area dedicated to insights and the latest trends in customer experience.
Phonetica S.r.l. Becomes INGO S.r.l. Benefit Corporation: A New Chapter of Innovation and Social Commitment
After over 25 years of experience, Phonetica S.r.l. is evolving into INGO S.r.l. Benefit Corporation, because the commitment to creating…
Read more
What role does AI play in the utilities industry
The utility industry is undergoing a profound transformation in the way it approaches customers and users. How can the use…
Read more
Why rely on knowledge management software for your business
Is there a Knowledge Management Software and how can it prove to be an indispensable tool for the optimal management…
Read more
How to optimize customer care in the finance world
How does customer service play a strategic role in the loyalty and reputation of finance companies? What are the ways…
Read more
5 strategies for developing an effective customer journey in the greentech world
How to develop an effective customer journey in the greentech industry? Read the 5 key strategies to optimize customer experience…
Read more
Automated escalation management through the use of advanced IVRs: a case study
This case study illustrates how INGO helped a client optimize its customer care by creating centralized management of inquiries in…
Read more
Intelligent healthcare: INGO and Data Manager Roundtable
Data Manager invited INGO to participate in a discussion among major players in healthcare to talk about digitization of hospital…
Read more
How does customer relationship management work?
CRM is not just a set of tools; it is a true business philosophy that puts the customer at the…
Read more
Healthcare outsourcing: why outsource hospital services?
Outsourcing hospital services to improve efficiency and quality of services: this is an opportunity for healthcare facilities to innovate. But…
Read more
Solution Provider: a definition
What does solution provider mean today and how does it apply to the world of customer care? What benefits can…
Read more
Work with us
Join Team INGO
Are you looking for new job opportunities and chances to better yourself? Our company is looking for people like you. Send us your resume, we want to discover your talent.
Work with us