Innovation, AI, automation: enhance every interaction and revolutionise the customer experience.
Chosen to manage the Customer Experience of the best companies
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Optimise every conversation with solutions that combine advanced technology and human resources.
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Technology at the service of CX, shortening distances and optimising processes with advanced solutions.
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Explore the future of CX with flexible, innovative and customised human & machine interactions.
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From first contact to success
Thanks to INGO, brands can rely on complete, state-of-the-art outsourcing solutions, ensuring an excellent customer experience in line with market developments.
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INGO is the solution provider able to meet the specific needs of each customer in the processes of Customer Operation, Omnichannel Approach and Digital Transformation.
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Stay up to date
Check our blog: an area dedicated to insights and the latest trends in customer experience.
INGO at AI Week 2025: Agentic AI and human capital to redefine customer experience
INGO participated as a sponsor and speaker at AI Week 2025, the benchmark event in Italy dedicated to artificial intelligence.…
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Customer care specialist: how the work of telephone operators is changing.
The customer care specialist is undergoing a radical transformation in the digital age. From a simple telephone operator, he or…
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The future of customer service: the customer experience enhanced by Agentic AI
Agentic AI represents the evolution of artificial intelligence toward autonomous systems capable of perception, reasoning, action and continuous learning. With…
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INGO and a project in security industry, a success story
INGO implemented an AI-based automation solution for a major security client on an international scale. Leveraging emergency response expertise and…
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Digital manufacturing: implementing self-service solutions
How can the customer experience in manufacturing be transformed through digital technologies and intelligent automation?
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E-commerce sites: strategies for turning return processes into opportunities
How do we leverage a seemingly critical process such as returns on e-commerce sites into a successful opportunity? What strategies…
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Conversational artificial intelligence: applications in customer care
What is conversational artificial intelligence, what technologies underlie it, and what are its main applications? How can conversational AI be…
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Smart working and contact centers: efficiency strategies for the summer season
How to best manage your contact center and smart working during the summer season? What are the most suitable strategies…
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Case Study: Customer Instant Insight for the Green Tech industry
How can the use of WhatsApp become an opportunity to test customers and obtain feedback for to the services provided?…
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Talking about INGO
Explore articles about our work and the innovative solutions we offer in the industry.
Intelligent healthcare: INGO and Data Manager Roundtable
Data Manager invited INGO to participate in a discussion among major players in healthcare to talk about digitization of hospital…
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INGO and XCALLY: a winning partnership for an omnichannel contact center
In the article featured on the XCALLY blog, we detail the case study related to the implementation of omnichannel software…
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INGO Benefit Society told in an interview in Avvenire
The interview done with Marco Durante, and his daughter Serena, offers a detailed overview of the values that guide the…
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