Next Generation CX

Hybrid solutions that combine human skills, technology and automation to revolutionise Customer Operations and deliver excellent omnichannel experiences.

Chosen to manage the Customer Experience of the best companies

Clients

INGO's clients sectors

INGO is the Solution Provider capable of meeting the specific needs of each client in Customer Operation, Omnichannel Approach and Digital Transformation processes.

Tailor-made solutions

Next Generation Customer Experience: the evolution that redefines the boundaries of customer care, where technology, intelligent automations and human expertise sinergy creates an extraordinary experience.

The data

INGO's numbers

Key data testifying INGO’s impact and success in the industry, demonstrating our commitment to achieving excellence and pursuing innovation.

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Locations in Italy

Blog

Stay up to date

Check our blog: an area dedicated to insights and the latest trends in customer experience.

INGO at AI Week 2025: Agentic AI and human capital to redefine customer experience

INGO will be present as a sponsor and speaker at AI Week 2025, the benchmark event in Italy dedicated to…

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Smart working and contact centers: efficiency strategies for the summer season

How to best manage your contact center and smart working during the summer season? What are the most suitable strategies…

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Case Study: Customer Instant Insight for the Green Tech industry

How can the use of WhatsApp become an opportunity to test customers and obtain feedback for to the services provided?…

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Customer service in 2025: new perspectives

What are the trends and technologies that are making a difference in customer care for 2025? How is the world…

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What role does AI play in the utilities industry

The utility industry is undergoing a profound transformation in the way it approaches customers and users. How can the use…

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Why rely on knowledge management software for your business

Is there a Knowledge Management Software and how can it prove to be an indispensable tool for the optimal management…

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How to optimize customer care in the finance world

How does customer service play a strategic role in the loyalty and reputation of finance companies? What are the ways…

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5 strategies for developing an effective customer journey in the greentech world

How to develop an effective customer journey in the greentech industry? Read the 5 key strategies to optimize customer experience…

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Automated escalation management through the use of advanced IVRs: a case study

This case study illustrates how INGO helped a client optimize its customer care by creating centralized management of inquiries in…

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