Next Generation CX
Chosen to manage the Customer Experience of the best companies
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INGO is the Solution Provider capable of meeting the specific needs of each client in Customer Operation, Omnichannel Approach and Digital Transformation processes.
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Next Generation Customer Experience: the evolution that redefines the boundaries of customer care, where technology, intelligent automations and human expertise sinergy creates an extraordinary experience.
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Check our blog: an area dedicated to insights and the latest trends in customer experience.
Phonetica S.r.l. Becomes INGO S.r.l. Benefit Corporation: A New Chapter of Innovation and Social Commitment
After over 25 years of experience, Phonetica S.r.l. is evolving into INGO S.r.l. Benefit Corporation, because the commitment to creating…
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5 strategies for developing an effective customer journey in the greentech world
How to develop an effective customer journey in the greentech industry? Read the 5 key strategies to optimize customer experience…
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Automated escalation management through the use of advanced IVRs: a case study
This case study illustrates how INGO helped a client optimize its customer care by creating centralized management of inquiries in…
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Intelligent healthcare: INGO and Data Manager Roundtable
Data Manager invited INGO to participate in a discussion among major players in healthcare to talk about digitization of hospital…
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How does customer relationship management work?
CRM is not just a set of tools; it is a true business philosophy that puts the customer at the…
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Healthcare outsourcing: why outsource hospital services?
Outsourcing hospital services to improve efficiency and quality of services: this is an opportunity for healthcare facilities to innovate. But…
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Solution Provider: a definition
What does solution provider mean today and how does it apply to the world of customer care? What benefits can…
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Artificial intelligence and e-commerce, best practices to apply
How is artificial intelligence changing the approach of e-commerce companies to their customers? What AI tools best fit the customer…
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Case study: AI and human touch for customer experience in tourism
How can AI and human support create a positive impact on a hospitality and tourism company's customer service? Why does…
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The biggest challenges facing customer care in the utilities sector
What are the biggest challenges companies in utilities face when it comes to customer care? And what are the most…
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