BLOG
utilities
Case Study: AI Reception in the utilities sector, how to reduce waiting time and improve customer care efficiency
How can implementing AI Reception enable a multiservice energy and gas provider to handle more than 2 million calls annually,…
Read more
Digitalization of customer care in utilities: how BPO and AI improve SLA and customer satisfaction
The integration of Business Process Outsourcing and artificial intelligence technologies is redefining customer service standards in the utilities sector, ensuring…
Read more
The importance of Smart Utilities for efficient service management
How important are Smart Utilities in the current Italian landscape and what technological investments are needed for an optimal transition…
Read more
What role does AI play in the utilities industry
The utility industry is undergoing a profound transformation in the way it approaches customers and users. How can the use…
Read more
The biggest challenges facing customer care in the utilities sector
What are the biggest challenges companies in utilities face when it comes to customer care? And what are the most…
Read more
INGO and customer service in energy: the case study of AGN ENERGIA
Learn how INGO was able to create a tailor-made energy project for its client through process optimization and the use…
Read more