BLOG
Omnichannelality
INGO at AI Week 2025: Agentic AI and human capital to redefine customer experience
INGO will be present as a sponsor and speaker at AI Week 2025, the benchmark event in Italy dedicated to…
Read more
Customer service in 2025: new perspectives
What are the trends and technologies that are making a difference in customer care for 2025? How is the world…
Read more
Why rely on knowledge management software for your business
Is there a Knowledge Management Software and how can it prove to be an indispensable tool for the optimal management…
Read more
Solution Provider: a definition
What does solution provider mean today and how does it apply to the world of customer care? What benefits can…
Read more
What touchpoints to integrate to improve the customer experience?
How important is the choice of touch points in creating a quality customer experience between company and customer? And how…
Read more
Medical Appointment Management: Optimizing the Schedule to Improve Operational Efficiency
In the healthcare industry, efficient management of medical appointments is crucial to ensure optimal facility operations and improve patient experiences.…
Read more