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Omnichannelality
The evolution of the customer-business relationship through the omnichannel customer journey
The omnichannel customer journey integrates all communication channels into a smooth and consistent experience, relying on unification of customer data,…
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Maxi Sport case study: how to create customer service excellence
How can quality customer service become an important asset for a company?
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Customer care specialist: how the work of telephone operators is changing.
The customer care specialist is undergoing a radical transformation in the digital age. From a simple telephone operator, he or…
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INGO at AI Week 2025: Agentic AI and human capital to redefine customer experience
INGO participated as a sponsor and speaker at AI Week 2025, the benchmark event in Italy dedicated to artificial intelligence.…
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Customer service in 2025: new perspectives
What are the trends and technologies that are making a difference in customer care for 2025? How is the world…
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Why rely on knowledge management software for your business
Is there a Knowledge Management Software and how can it prove to be an indispensable tool for the optimal management…
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