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Omnichannelality
What touchpoints to integrate to improve the customer experience?
How important is the choice of touch points in creating a quality customer experience between company and customer? And how…
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Medical Appointment Management: Optimizing the Schedule to Improve Operational Efficiency
In the healthcare industry, efficient management of medical appointments is crucial to ensure optimal facility operations and improve patient experiences.…
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Manufacturing: Omnichannel Solutions to Ensure Industry SLAs
The manufacturing sector is experiencing an unprecedented transformation, and companies need to quickly adapt to the changes to remain competitive.…
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Contact Center Software: All Customer Interactions in an Omnichannel Solution
Contact center software provides companies with the necessary tools to manage a variety of interactions, ranging from phone calls to…
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Omnichannel marketing: how companies can improve sales and customer relationships
What is omnichannel marketing and what strategy to follow The main purpose of theomnichannel marketing is to create a well-rounded…
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Customer experience KPIs: how to evaluate the customer relationship. The Phygital Frontier
The customer experience and the contact between consumer and company Evaluating KPIs (i.e. key performance indicators) of the customer experience…
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