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Omnichannel
Omnichannel and customer experience: how companies can improve customer relationships
How the customer journey has evolved and why omnichanneling is important Companies are increasingly challenged to cope with a complex…
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Customer experience KPIs: how to evaluate the customer relationship. The Phygital Frontier
The customer experience and the contact between consumer and company Evaluating KPIs (i.e. key performance indicators) of the customer experience…
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Unified software platform: how to integrate every customer touch point
The unified customer experience is an approach that enables companies to integrate every single touch point with their customers, using…
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Case Study: XCALLY and the Advanced IVR for CAAF CGIL
Thanks to the redesign of the IVR flow using the XCALLY suite, INGO was able to improve customer care for…
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Case Study: Improving Customer Care in the Furniture Industry
In this case study, we analyze how the implementation of omnichannel software enabled our client, a leader in the furniture…
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Omnichannel retail and customer experience: how customers’ purchasing methodology is changing
What is omnichannel retail? The reasons for its importance When customers are able to interact with multiple sales and communication…
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