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Omnichannel
Green Tech & Human-Centered AI: the new sgenda for corporate sustainability
The article explores how Green Tech and Human-Centered AI are redefining corporate sustainability. The integration of these technologies enables companies…
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Customer care specialist: how the work of telephone operators is changing.
The customer care specialist is undergoing a radical transformation in the digital age. From a simple telephone operator, he or…
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E-commerce sites: strategies for turning return processes into opportunities
How do we leverage a seemingly critical process such as returns on e-commerce sites into a successful opportunity? What strategies…
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INGO and XCALLY: a winning partnership for an omnichannel contact center
In the article featured on the XCALLY blog, we detail the case study related to the implementation of omnichannel software…
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How does customer relationship management work?
CRM is not just a set of tools; it is a true business philosophy that puts the customer at the…
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Solution Provider: a definition
What does solution provider mean today and how does it apply to the world of customer care? What benefits can…
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