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Omnichannel
How does customer relationship management work?
CRM is not just a set of tools; it is a true business philosophy that puts the customer at the…
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Solution Provider: a definition
What does solution provider mean today and how does it apply to the world of customer care? What benefits can…
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Smart manufacturing and customer care: a combination not to be underestimated
How can a quality, innovative customer experience be considered an important aspect within a market such as Smart Manufacturing?
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INGO and the use of instant messaging to create a simple and effective customer journey
The use of Instant messaging, as a channel of communication with customers, is increasingly becoming an effective and valuable resource…
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How to create a customer experience of excellence in the utility industry?
In a market where customers are increasingly aware and demanding, offering an excellent customer experience is no longer just a…
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Manufacturing: Omnichannel Solutions to Ensure Industry SLAs
The manufacturing sector is experiencing an unprecedented transformation, and companies need to quickly adapt to the changes to remain competitive.…
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