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Omnichannel
Customer care specialist: how the work of telephone operators is changing.
The customer care specialist is undergoing a radical transformation in the digital age. From a simple telephone operator, he or…
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E-commerce sites: strategies for turning return processes into opportunities
How do we leverage a seemingly critical process such as returns on e-commerce sites into a successful opportunity? What strategies…
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INGO and XCALLY: a winning partnership for an omnichannel contact center
In the article featured on the XCALLY blog, we detail the case study related to the implementation of omnichannel software…
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How does customer relationship management work?
CRM is not just a set of tools; it is a true business philosophy that puts the customer at the…
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Solution Provider: a definition
What does solution provider mean today and how does it apply to the world of customer care? What benefits can…
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Smart manufacturing and customer care: a combination not to be underestimated
How can a quality, innovative customer experience be considered an important aspect within a market such as Smart Manufacturing?
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