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Omnichannel
INGO and the use of instant messaging to create a simple and effective customer journey
The use of Instant messaging, as a channel of communication with customers, is increasingly becoming an effective and valuable resource…
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How to create a customer experience of excellence in the utility industry?
In a market where customers are increasingly aware and demanding, offering an excellent customer experience is no longer just a…
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Manufacturing: Omnichannel Solutions to Ensure Industry SLAs
The manufacturing sector is experiencing an unprecedented transformation, and companies need to quickly adapt to the changes to remain competitive.…
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Contact Center Software: All Customer Interactions in an Omnichannel Solution
Contact center software provides companies with the necessary tools to manage a variety of interactions, ranging from phone calls to…
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Eco-Sustainability and Innovation: Discover INGO’s Customer Care Applied to Green Tech
The Green Tech market today is gradually developing, and more and more companies are committed to offering environmentally sustainable and…
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Customer experience KPIs: how to evaluate the customer relationship. The Phygital Frontier
The customer experience and the contact between consumer and company Evaluating KPIs (i.e. key performance indicators) of the customer experience…
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