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Omnichannel
Learn how to transform customer service in the Smart Technology world
Artificial intelligence and automation are redefining the standards of customer care in the technology sector: from predictive assistance to intelligent…
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Omnichannel customer experience: seamless integration of all business touchpoints
Integrating all business touchpoints is the key to delivering an omnichannel, consistent and personalized customer experience. This kind of approach…
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Innovation and security in banking customer care
The evolution of customer service in banking through artificial intelligence, automation, and advanced technologies for an optimized and secure user…
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Green Tech & Human-Centered AI: the new sgenda for corporate sustainability
The article explores how Green Tech and Human-Centered AI are redefining corporate sustainability. The integration of these technologies enables companies…
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Customer care specialist: how the work of telephone operators is changing.
The customer care specialist is undergoing a radical transformation in the digital age. From a simple telephone operator, he or…
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E-commerce sites: strategies for turning return processes into opportunities
How do we leverage a seemingly critical process such as returns on e-commerce sites into a successful opportunity? What strategies…
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