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Customer service for e-commerce: automation and WhatsApp to improve your relation with your customers.

In the world of e-commerce, customer service is crucial for a company's success. In a market where consumers have numerous…

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Customer experience mapping: the key element for e-commerce success

Behind every online transaction is a customer with unique expectations, desires, and needs. In this context, the customer experience plays…

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Sentiment analysis, a powerful tool for retail customer care

Today it is increasingly important to use sentiment analysis to better understand the needs of its customers, to improve brand…

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Omnichannel retail is the future of the shopping experience

The average consumer is becoming more and more demanding, thanks to the massive use of the web and the possibility…

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