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E-commerce
Mail Assistant: how automation can improve the customer experience
Integration of AI and human expertise in email management transforms customer service: immediate responses, operational efficiency and customer satisfaction guaranteed.
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Managing online sales in summer: intelligent automation applied to customer care
The article explores the specific challenges of online sales during the summer period and presents intelligent automation solutions for customer…
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Maxi Sport case study: how to create customer service excellence
How can quality customer service become an important asset for a company?
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E-commerce sites: strategies for turning return processes into opportunities
How do we leverage a seemingly critical process such as returns on e-commerce sites into a successful opportunity? What strategies…
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Artificial intelligence and e-commerce, best practices to apply
How is artificial intelligence changing the approach of e-commerce companies to their customers? What AI tools best fit the customer…
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Optimizing the consumer journey in e-commerce: from first contact to purchase
In a competitive market, optimizing each stage of the consumer journey means ensuring a smooth and fully satisfying customer journey,…
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