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customer experience
Case Study: Improving Customer Care in the Furniture Industry
In this case study, we analyze how the implementation of omnichannel software enabled our client, a leader in the furniture…
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Control Room: the digital brain of a company
Having a Control Room today is essential for corporate monitoring and security so that the processes for managing these activities…
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How to better manage a customer service thanks to advanced IVR solutions
A customer service today requires a series of implementations, among which advanced IVR solutions are certainly indispensable, for a better…
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Video call as a new communication channel in sales
In an everyday life made up of video calls, video conferences and video chats, taking full advantage of a communication…
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Sentiment analysis, a powerful tool for retail customer care
Today it is increasingly important to use sentiment analysis to better understand the needs of its customers, to improve brand…
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Omnichannel retail is the future of the shopping experience
The average consumer is becoming more and more demanding, thanks to the massive use of the web and the possibility…
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