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customer experience
Automated escalation management through the use of advanced IVRs: a case study
This case study illustrates how INGO helped a client optimize its customer care by creating centralized management of inquiries in…
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Intelligent healthcare: INGO and Data Manager Roundtable
Data Manager invited INGO to participate in a discussion among major players in healthcare to talk about digitization of hospital…
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INGO and XCALLY: a winning partnership for an omnichannel contact center
In the article featured on the XCALLY blog, we detail the case study related to the implementation of omnichannel software…
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How does customer relationship management work?
CRM is not just a set of tools; it is a true business philosophy that puts the customer at the…
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Solution Provider: a definition
What does solution provider mean today and how does it apply to the world of customer care? What benefits can…
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Case study: AI and human touch for customer experience in tourism
How can AI and human support create a positive impact on a hospitality and tourism company's customer service? Why does…
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