BLOG
customer experience
Customer experience mapping: the key element for e-commerce success
Behind every online transaction is a customer with unique expectations, desires, and needs. In this context, the customer experience plays…
Read more
Eco-Sustainability and Innovation: Discover INGO’s Customer Care Applied to Green Tech
The Green Tech market today is gradually developing, and more and more companies are committed to offering environmentally sustainable and…
Read more
The Best AI-Supported Customer Service Strategies
The advent of AI-powered technologies brings various innovations that can be applied to all fields, including customer care.
Read more
Phonetica S.r.l. Becomes INGO S.r.l. Benefit Corporation: A New Chapter of Innovation and Social Commitment
After over 25 years of experience, Phonetica S.r.l. is evolving into INGO S.r.l. Benefit Corporation, because the commitment to creating…
Read more
Omnichannel and customer experience: how companies can improve customer relationships
How the customer journey has evolved and why omnichanneling is important Companies are increasingly challenged to cope with a complex…
Read more
What is Smart Tech: between Contact Centre and Customer Experience, how technology helps companies
What do we mean when we talk about Smart Tech applied to customer service? What technologies can be applied and…
Read more