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Financial services industry and outsourcing: optimizing customer care with BPO solutions
How is the world of financial services evolving and transforming, and how can BPO become a tool for growth, especially…
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Smart working and contact centers: efficiency strategies for the summer season
How to best manage your contact center and smart working during the summer season? What are the most suitable strategies…
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INGO and customer service in energy: the case study of AGN ENERGIA
Learn how INGO was able to create a tailor-made energy project for its client through process optimization and the use…
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Healthcare BPO: optimizing resources to improve patient experience
Healthcare providers, whether clinics, hospitals or specialized centers, must be able to balance high quality of care with efficient and…
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How to create a customer experience of excellence in the utility industry?
In a market where customers are increasingly aware and demanding, offering an excellent customer experience is no longer just a…
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English-language customer service: how the multilingual approach can prove a strength in modern contact centers
Oggi, molte aziende italiane vendono prodotti e servizi online a clienti stranieri, spesso provenienti da mercati anglofoni o che utilizzano…
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