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Solution Provider: a definition
What does solution provider mean today and how does it apply to the world of customer care? What benefits can…
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Case study: AI and human touch for customer experience in tourism
How can AI and human support create a positive impact on a hospitality and tourism company's customer service? Why does…
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The biggest challenges facing customer care in the utilities sector
What are the biggest challenges companies in utilities face when it comes to customer care? And what are the most…
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What touchpoints to integrate to improve the customer experience?
How important is the choice of touch points in creating a quality customer experience between company and customer? And how…
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Smart manufacturing and customer care: a combination not to be underestimated
How can a quality, innovative customer experience be considered an important aspect within a market such as Smart Manufacturing?
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INGO and customer service in energy: the case study of AGN ENERGIA
Learn how INGO was able to create a tailor-made energy project for its client through process optimization and the use…
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