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What touchpoints to integrate to improve the customer experience?
How important is the choice of touch points in creating a quality customer experience between company and customer? And how…
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Smart manufacturing and customer care: a combination not to be underestimated
How can a quality, innovative customer experience be considered an important aspect within a market such as Smart Manufacturing?
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INGO and customer service in energy: the case study of AGN ENERGIA
Learn how INGO was able to create a tailor-made energy project for its client through process optimization and the use…
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Automation applied to customer experience: bestpractice and challenges ahead.
Automation is increasingly becoming an innovative resource in the customer experience landscape. Making the most of new technologies is the…
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Virtual reception: an AI assistant to handle inbound requests
By integrating advanced technologies such as artificial intelligence and automation systems, companies can offer efficient and personalized services, reducing waiting…
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Case Study: INGO’s Survey Service
In this case study, we will analyze how INGO implemented a Survey service via WhatsApp for three different companies in…
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