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AI in healthcare: artificial intelligence for appointment management
Efficient appointment management is one of the key factors in ensuring a good patient experience and optimization of resources in…
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Eco-Sustainability and Innovation: Discover INGO’s Customer Care Applied to Green Tech
The Green Tech market today is gradually developing, and more and more companies are committed to offering environmentally sustainable and…
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The Best AI-Supported Customer Service Strategies
The advent of AI-powered technologies brings various innovations that can be applied to all fields, including customer care.
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Hybrid BPO: A New Approach to Customer Care
Customer support, both pre and post-purchase, is an increasingly important function for businesses to determine their success and maintain a…
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Customer care and automation to improve customer service performance
Automating intake, that is, the first steps of identifying a customer's request and profiling it, is becoming an increasingly common…
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Phonetica S.r.l. Becomes INGO S.r.l. Benefit Corporation: A New Chapter of Innovation and Social Commitment
After over 25 years of experience, Phonetica S.r.l. is evolving into INGO S.r.l. Benefit Corporation, because the commitment to creating…
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