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Optimizing the consumer journey in e-commerce: from first contact to purchase
In a competitive market, optimizing each stage of the consumer journey means ensuring a smooth and fully satisfying customer journey,…
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IVR Solutions: optimizing customer care with intelligent interactive systems
Interactive Voice Response (IVR) solutions are emerging as one of the most effective tools for improving the management of customer…
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Voicebot: an essential tool to support customer care
Thanks to their ability to handle large numbers of calls quickly and efficiently, voicebots have become an indispensable resource for…
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Virtual reception: an AI assistant to handle inbound requests
By integrating advanced technologies such as artificial intelligence and automation systems, companies can offer efficient and personalized services, reducing waiting…
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Digital health: tools at the service of digital health
In recent years, digital health has revolutionized the world of healthcare, opening up new possibilities for improving the efficiency of…
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Customer care and customer service: understanding the difference to choose the most suitable service
Customer care and customer service are not synonymous but represent distinct approaches to customer relationship management. Understanding the difference is…
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