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Customer care and customer service: understanding the difference to choose the most suitable service
Customer care and customer service are not synonymous but represent distinct approaches to customer relationship management. Understanding the difference is…
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Financial services: increasing revenue by up-selling and cross-selling financial services
Companies in the financial sector are constantly looking for effective strategies to improve their performance and meet growing customer expectations.…
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Customer Operations and Green Tech: Influencing Customer Choices through Reputation
The way companies manage their customer operations can make a difference not only in customer satisfaction but also in their…
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Medical Appointment Management: Optimizing the Schedule to Improve Operational Efficiency
In the healthcare industry, efficient management of medical appointments is crucial to ensure optimal facility operations and improve patient experiences.…
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BPO in the utilities sector: scalable customer service to address service disruptions.
The utilities sector faces increasingly significant challenges. Service disruptions can have a devastating impact on both customers and business operations.…
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Digital transformation in healthcare: How to improve the customer experience of patients
The digital transformation in healthcare is revolutionizing the way healthcare services are delivered and accessed. With the evolution of digital…
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