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Automatic Availability: The Value of Contact Centers for the Utilities Sector
Automatic availability is a crucial tool for ensuring reliable and timely customer service. With advanced technologies and highly qualified personnel,…
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Financial services: the importance of customer service for customer retention
Maintaining customer loyalty has become a primary goal for companies in the financial services industry. Customer retention has become a…
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E-commerce: automation with chatbot and whatsapp for 24-hour customer service
Offering high-quality customer service has become essential for e-commerce,to stand out and retain customers. In this context, automation with chatbots…
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What is BPO? How to support companies in consumer management
Business Process Outsourcing (BPO) is the subcontracting of business functions to outside vendors and managers. Thus, it involves outsourcing some…
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Green Tech: what it is and how it can lead us to a more sustainable future
The intersection of technology and sustainability has generated Green Tech: a wide range of innovative solutions from renewable energy production…
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Customer experience mapping: the key element for e-commerce success
Behind every online transaction is a customer with unique expectations, desires, and needs. In this context, the customer experience plays…
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