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How green technology is making its way into our daily living
Green technology is increasingly becoming a familiar element in our everyday lives. With the exponential increase of companies focused on…
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Automation applied to customer experience: bestpractice and challenges ahead.
Automation is increasingly becoming an innovative resource in the customer experience landscape. Making the most of new technologies is the…
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INGO and the use of instant messaging to create a simple and effective customer journey
The use of Instant messaging, as a channel of communication with customers, is increasingly becoming an effective and valuable resource…
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Healthcare BPO: optimizing resources to improve patient experience
Healthcare providers, whether clinics, hospitals or specialized centers, must be able to balance high quality of care with efficient and…
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How to create a customer experience of excellence in the utility industry?
In a market where customers are increasingly aware and demanding, offering an excellent customer experience is no longer just a…
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English-language customer service: how the multilingual approach can prove a strength in modern contact centers
Oggi, molte aziende italiane vendono prodotti e servizi online a clienti stranieri, spesso provenienti da mercati anglofoni o che utilizzano…
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