Next Generation CX
Chosen to manage the Customer Experience of the best companies
Clients
INGO's clients sectors
INGO is the Solution Provider capable of meeting the specific needs of each client in Customer Operation, Omnichannel Approach and Digital Transformation processes.
INGO's clients successes
As a result of working with us, our clients have achieved successes attested by national industry awards.
Tailor-made solutions
Next Generation Customer Experience: the evolution that redefines the boundaries of customer care, where technology, intelligent automations and human expertise sinergy creates an extraordinary experience.
The data
INGO's numbers
Key data testifying INGO’s impact and success in the industry, demonstrating our commitment to achieving excellence and pursuing innovation.
Resources
Active services
Customers
Locations in Italy
Blog
Stay up to date
Check our blog: an area dedicated to insights and the latest trends in customer experience.
Phonetica S.r.l. Becomes INGO S.r.l. Benefit Corporation: A New Chapter of Innovation and Social Commitment
After over 25 years of experience, Phonetica S.r.l. is evolving into INGO S.r.l. Benefit Corporation, because the commitment to creating…
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Healthcare BPO: optimizing resources to improve patient experience
Healthcare providers, whether clinics, hospitals or specialized centers, must be able to balance high quality of care with efficient and…
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How to create a customer experience of excellence in the utility industry?
In a market where customers are increasingly aware and demanding, offering an excellent customer experience is no longer just a…
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English-language customer service: how the multilingual approach can prove a strength in modern contact centers
Oggi, molte aziende italiane vendono prodotti e servizi online a clienti stranieri, spesso provenienti da mercati anglofoni o che utilizzano…
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Hospital management: outsourcing secondary functions to improve the quality of services
Modern hospital management is constantly evolving, driven by the need to optimize resources and improve the quality of services. As…
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Optimizing the consumer journey in e-commerce: from first contact to purchase
In a competitive market, optimizing each stage of the consumer journey means ensuring a smooth and fully satisfying customer journey,…
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IVR Solutions: optimizing customer care with intelligent interactive systems
Interactive Voice Response (IVR) solutions are emerging as one of the most effective tools for improving the management of customer…
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Voicebot: an essential tool to support customer care
Thanks to their ability to handle large numbers of calls quickly and efficiently, voicebots have become an indispensable resource for…
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Food world case study: how INGO created a customized project
Find out how INGO, thanks to its experience in the world of customer experience and effective communication with its customers,…
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Virtual reception: an AI assistant to handle inbound requests
By integrating advanced technologies such as artificial intelligence and automation systems, companies can offer efficient and personalized services, reducing waiting…
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