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customer experience
How green technology is making its way into our daily living
Green technology is increasingly becoming a familiar element in our everyday lives. With the exponential increase of companies focused on…
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INGO and the use of instant messaging to create a simple and effective customer journey
The use of Instant messaging, as a channel of communication with customers, is increasingly becoming an effective and valuable resource…
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How to create a customer experience of excellence in the utility industry?
In a market where customers are increasingly aware and demanding, offering an excellent customer experience is no longer just a…
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English-language customer service: how the multilingual approach can prove a strength in modern contact centers
Oggi, molte aziende italiane vendono prodotti e servizi online a clienti stranieri, spesso provenienti da mercati anglofoni o che utilizzano…
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Hospital management: outsourcing secondary functions to improve the quality of services
Modern hospital management is constantly evolving, driven by the need to optimize resources and improve the quality of services. As…
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Case Study: INGO’s Survey Service
In this case study, we will analyze how INGO implemented a Survey service via WhatsApp for three different companies in…
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