BLOG
News
Explore our blog and stay up-to-date with the latest news and innovations in the field of Customer Experience.
How to better manage a customer service thanks to advanced IVR solutions
A customer service today requires a series of implementations, among which advanced IVR solutions are certainly indispensable, for a better…
Read more
Video call as a new communication channel in sales
In an everyday life made up of video calls, video conferences and video chats, taking full advantage of a communication…
Read more
Sentiment analysis, a powerful tool for retail customer care
Today it is increasingly important to use sentiment analysis to better understand the needs of its customers, to improve brand…
Read more
Omnichannel retail is the future of the shopping experience
The average consumer is becoming more and more demanding, thanks to the massive use of the web and the possibility…
Read more