{"id":9171,"date":"2025-12-18T09:34:02","date_gmt":"2025-12-18T08:34:02","guid":{"rendered":"https:\/\/ingo.it\/blog\/news\/ai-festival-2026-in-milan-between-artificial-intelligence-agentic-ai-and-customer-experience\/"},"modified":"2026-01-23T10:40:56","modified_gmt":"2026-01-23T09:40:56","slug":"ai-festival-2026-in-milan-between-artificial-intelligence-agentic-ai-and-customer-experience","status":"publish","type":"post","link":"https:\/\/ingo.it\/en\/blog\/news\/ai-festival-2026-in-milan-between-artificial-intelligence-agentic-ai-and-customer-experience\/","title":{"rendered":"AI Festival 2026 in Milan between Artificial Intelligence, Agentic AI and Customer Experience"},"content":{"rendered":"\n<p>On <strong>January 21 and 22, 2026<\/strong>, Milan hosted the <a href=\"https:\/\/www.aifestival.it\/\"><strong>AI Festival 2026<\/strong><\/a>, the Italian benchmark event dedicated to <strong>Artificial Intelligence applied to Customer Experience<\/strong> organized by We Make Future. <br><br>INGO was present with <strong>live demos<\/strong>, speeches and real cases to show how to integrate <strong>Agentic AI, people and structured knowledge<\/strong> into business processes<\/p>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h2 class=\"wp-block-heading\">AI Festival 2026 and the theme &#8220;Empowering the Agentic Era&#8221;<\/h2>\n\n\n\n<p>The 2026 edition of the festival focuses on the <strong>Agentic Era<\/strong>, a new phase of AI in which intelligent agents collaborate with people and make autonomous decisions based on data and context. <br><br>The festival is divided into <strong>vertical thematic tracks<\/strong>.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Plenary<\/strong>: plenary sessions with keynotes on the evolution of AI<\/li>\n\n\n\n<li><strong>AI Horizons<\/strong>: strategic vision and future trends<\/li>\n\n\n\n<li><strong>AI Deep Dive<\/strong>: technical and methodological insights<\/li>\n\n\n\n<li><strong>AI Tools &amp;<\/strong> Business: tools, workflows and practical applications for business<\/li>\n\n\n\n<li><strong>Impact Forum<\/strong>: organizational, ethical and economic implications<\/li>\n\n\n\n<li><strong>Innovation Arena<\/strong>: solutions and emerging technologies<\/li>\n\n\n\n<li><strong>AI Solution<\/strong>: concrete cases and real-world demos of AI implementations<\/li>\n\n\n\n<li><strong>AI Lab<\/strong>: practical experiences and live experiments<\/li>\n\n\n\n<li><strong>Governance &amp; Legal Tech<\/strong>: regulation, compliance and legal aspects of AI<\/li>\n<\/ul>\n<\/div>\n<\/div>\n\n\n\n<p>We at INGO took the stage in the <strong>AI Solution area<\/strong>, where we shared practical insights and showed how to integrate Agentic AI, people, and structured knowledge to build intelligent customer experience ecosystems.<\/p>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<figure class=\"wp-block-gallery has-nested-images columns-default is-cropped wp-block-gallery-1 is-layout-flex wp-block-gallery-is-layout-flex\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"768\" height=\"1024\" data-id=\"9338\" src=\"https:\/\/ingo.it\/wp-content\/uploads\/2025\/12\/03-768x1024.jpg\" alt=\"INGO AI festival speech\" class=\"wp-image-9338\" srcset=\"https:\/\/ingo.it\/wp-content\/uploads\/2025\/12\/03-768x1024.jpg 768w, https:\/\/ingo.it\/wp-content\/uploads\/2025\/12\/03-225x300.jpg 225w, https:\/\/ingo.it\/wp-content\/uploads\/2025\/12\/03-1152x1536.jpg 1152w, https:\/\/ingo.it\/wp-content\/uploads\/2025\/12\/03.jpg 1200w\" sizes=\"auto, (max-width: 768px) 100vw, 768px\" \/><\/figure>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"768\" height=\"1024\" data-id=\"9336\" src=\"https:\/\/ingo.it\/wp-content\/uploads\/2025\/12\/02-768x1024.jpg\" alt=\"INGO AI festival speech\" class=\"wp-image-9336\" srcset=\"https:\/\/ingo.it\/wp-content\/uploads\/2025\/12\/02-768x1024.jpg 768w, https:\/\/ingo.it\/wp-content\/uploads\/2025\/12\/02-225x300.jpg 225w, https:\/\/ingo.it\/wp-content\/uploads\/2025\/12\/02-1152x1536.jpg 1152w, https:\/\/ingo.it\/wp-content\/uploads\/2025\/12\/02.jpg 1200w\" sizes=\"auto, (max-width: 768px) 100vw, 768px\" \/><\/figure>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"768\" height=\"1024\" data-id=\"9334\" src=\"https:\/\/ingo.it\/wp-content\/uploads\/2025\/12\/01-768x1024.jpg\" alt=\"INGO AI festival speech\" class=\"wp-image-9334\" srcset=\"https:\/\/ingo.it\/wp-content\/uploads\/2025\/12\/01-768x1024.jpg 768w, https:\/\/ingo.it\/wp-content\/uploads\/2025\/12\/01-225x300.jpg 225w, https:\/\/ingo.it\/wp-content\/uploads\/2025\/12\/01-1152x1536.jpg 1152w, https:\/\/ingo.it\/wp-content\/uploads\/2025\/12\/01.jpg 1200w\" sizes=\"auto, (max-width: 768px) 100vw, 768px\" \/><\/figure>\n<\/figure>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">INGO demo: intelligent ecosystems for customer experience<\/h2>\n\n\n\n<p>On <strong>January 21 from 12:20 p.m. to 12:40 p.m.<\/strong>, in the AI Solution room, <strong>Martino Carrera<\/strong>, CEO of INGO, and <strong>Maria Darcianu<\/strong>, Data Scientist, presented the speech, &#8220;<em>Intelligent Ecosystems for CX: the Integration of Agentic AI, Human Capital, and Knowledge<\/em>.&#8221;<br><br>During the speech, concrete cases capable of providing a better understanding of how:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Integrate <\/strong>Agentic AI into customer experience processes;<\/li>\n\n\n\n<li><strong>Enhancing <\/strong>human capital within Artificial Intelligence systems;<\/li>\n\n\n\n<li><strong>Activating <\/strong>structured knowledge for decisions and interactions;<\/li>\n\n\n\n<li><strong>Building <\/strong>intelligent and scalable CX ecosystems.<\/li>\n<\/ul>\n\n\n<section id=\"b-utrnkd_mj7ahgts\" class=\"brxe-section\"><div id=\"b-jludht_mj7ahgts\" class=\"brxe-container\"><div id=\"b-xkhqwd_mj7ahgts\" class=\"brxe-container\"><p id=\"b-ghtdbz_mj7ahgts\" class=\"brxe-heading\">i protagonisti<\/p><h2 id=\"b-lqjfqn_mj7ahgts\" class=\"brxe-heading\">Gli speaker INGO all\u2019AI Festival 2026<\/h2><p id=\"b-mnlmfl_mj7ahgts\" class=\"brxe-text-basic\">Durante lo speech nell\u2019area <strong>AI Solution<\/strong>, <strong>INGO<\/strong> porta sul palco due figure chiave che uniscono competenze tecnologiche, visione strategica e applicazione concreta dell\u2019<strong>Intelligenza Artificiale nella Customer Experience<\/strong>.<br><br><strong>Martino Carrera<\/strong>, ha oltre <strong>dieci anni di esperienza nelle vendite e nella gestione end-to-end delle customer operations<\/strong>. In qualit\u00e0 di <strong>CEO di INGO<\/strong>, guida l\u2019implementazione di <strong>architetture di Customer Experience basate su Intelligenza Artificiale generativa<\/strong>, automazione e orchestrazione omnicanale.<br><br>Il suo approccio combina <strong>modelli human-in-the-loop<\/strong>, scalabilit\u00e0 operativa e ottimizzazione di processi e SLA, con una forte attenzione agli <strong>impatti misurabili sul business<\/strong> e all\u2019integrazione delle soluzioni AI secondo <strong>criteri ESG<\/strong>.<br><br><strong>Maria Dancianu<\/strong> \u00e8 <strong>Data Scientist presso INGO<\/strong> e si occupa di trasformare <strong>dati complessi in insight concreti<\/strong> a supporto del miglioramento dell\u2019esperienza cliente. Analizza comportamenti e trend, sviluppa <strong>modelli predittivi<\/strong> e soluzioni data-driven che aiutano le aziende a prendere decisioni pi\u00f9 consapevoli e orientate al cliente.<br><br>Il suo lavoro integra <strong>capacit\u00e0 analitiche avanzate e attenzione alla Customer Experience<\/strong>, contribuendo a migliorare soddisfazione, fidelizzazione e performance aziendali attraverso l\u2019uso strategico dell\u2019AI.<\/p><a id=\"b-gitece_mj7ahgts\" class=\"brxe-text-link greensvg\" href=\"https:\/\/ingo.it\/#\"><span class=\"icon\"><svg class=\"\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"14.342\" height=\"14.342\" viewBox=\"0 0 14.342 14.342\"><g transform=\"translate(1.5 1.5)\"><path d=\"M10.5,23.342a1.5,1.5,0,0,1-1.061-2.561L20.782,9.439A1.5,1.5,0,0,1,22.9,11.561L11.561,22.9A1.5,1.5,0,0,1,10.5,23.342Z\" transform=\"translate(-10.5 -10.5)\" fill=\"#306d97\"><\/path><path d=\"M21.842,23.342a1.5,1.5,0,0,1-1.5-1.5V12H10.5a1.5,1.5,0,0,1,0-3H23.342V21.842A1.5,1.5,0,0,1,21.842,23.342Z\" transform=\"translate(-10.5 -10.5)\" fill=\"#306d97\"><\/path><\/g><\/svg><\/span><span class=\"text\"><span data-gbrx-id=\"gb-gitece\" data-gbrx-subfield=\"text\" >SCOPRI DI PI\u00d9<\/span><\/span><\/a><\/div><img loading=\"lazy\" decoding=\"async\" width=\"600\" height=\"936\" src=\"https:\/\/ingo.it\/wp-content\/uploads\/2025\/12\/martino-e-maria-v3.webp\" class=\"brxe-image css-filter size-full\" alt=\"\" id=\"b-vsxwtm_mj7ahgts\" srcset=\"https:\/\/ingo.it\/wp-content\/uploads\/2025\/12\/martino-e-maria-v3.webp 600w, https:\/\/ingo.it\/wp-content\/uploads\/2025\/12\/martino-e-maria-v3-192x300.webp 192w\" sizes=\"auto, (max-width: 600px) 100vw, 600px\" \/><\/div><\/section>\n\n\n<h2 class=\"wp-block-heading\">Learn more about INGO&#8217;s Agentic AI solutions at booth 5<\/h2>\n\n\n\n<p>In addition to the speech, INGO was present at <strong>booth 5<\/strong> for the duration of AI Festival 2026, offering visitors a concrete opportunity to understand how the company can support organizations in transforming the customer experience through AI.<br><br>At the booth, it was possible to:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>discover how INGO can integrate Agentic AI into business processes<\/strong>, then understand how intelligent solutions can automate complex decisions, improve customer interactions, and optimize internal workflows;<\/li>\n\n\n\n<li><strong>delve into customized strategies and services<\/strong>, engage with the INGO team on approaches tailored to the company&#8217;s specific needs, evaluating realistic operational scenarios;<\/li>\n\n\n\n<li><strong>explore concrete cases and real applications<\/strong>, see practical examples of how INGO has implemented AI in different organizations, bringing tangible results in customer experience and knowledge management;<\/li>\n\n\n\n<li><strong>assess opportunities for your company<\/strong>, understand how to combine technology, human capital and knowledge management to create smart, scalable and sustainable CX ecosystems;<\/li>\n\n\n\n<li><strong>the INGO booth thus becomes a true meeting point for prospects and professionals<\/strong>, where they can learn more about the concrete possibilities of working with INGO and understand how the company can support innovation in Customer Experience through integrated AI solutions and customized operational strategies.<\/li>\n<\/ul>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<figure class=\"wp-block-gallery has-nested-images columns-default is-cropped wp-block-gallery-2 is-layout-flex wp-block-gallery-is-layout-flex\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"768\" height=\"1024\" data-id=\"9340\" src=\"https:\/\/ingo.it\/wp-content\/uploads\/2025\/12\/04-768x1024.jpg\" alt=\"\" class=\"wp-image-9340\" srcset=\"https:\/\/ingo.it\/wp-content\/uploads\/2025\/12\/04-768x1024.jpg 768w, https:\/\/ingo.it\/wp-content\/uploads\/2025\/12\/04-225x300.jpg 225w, https:\/\/ingo.it\/wp-content\/uploads\/2025\/12\/04-1152x1536.jpg 1152w, https:\/\/ingo.it\/wp-content\/uploads\/2025\/12\/04.jpg 1200w\" sizes=\"auto, (max-width: 768px) 100vw, 768px\" \/><\/figure>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"768\" height=\"1024\" data-id=\"9342\" src=\"https:\/\/ingo.it\/wp-content\/uploads\/2025\/12\/05-768x1024.jpg\" alt=\"INGO AI festival Stand\" class=\"wp-image-9342\" srcset=\"https:\/\/ingo.it\/wp-content\/uploads\/2025\/12\/05-768x1024.jpg 768w, https:\/\/ingo.it\/wp-content\/uploads\/2025\/12\/05-225x300.jpg 225w, https:\/\/ingo.it\/wp-content\/uploads\/2025\/12\/05-1152x1536.jpg 1152w, https:\/\/ingo.it\/wp-content\/uploads\/2025\/12\/05.jpg 1200w\" sizes=\"auto, (max-width: 768px) 100vw, 768px\" \/><\/figure>\n<\/figure>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">Why attend the AI Festival 2026 in Milan<\/h2>\n\n\n\n<p>The AI Festival 2026 in Milan offers a unique opportunity to take a closer look at how <strong>Artificial Intelligence and Agentic AI can transform the Customer Experience<\/strong>.<br><br>The demos and insights presented by INGO don&#8217;t just showcase the technology, but tell how these solutions can be applied in practice in companies, integrating tools, people and knowledge to create intelligent and sustainable CX ecosystems.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>The AI Festival 2026 in Milan is the meeting point for those who want to understand how Artificial Intelligence and Agentic AI are transforming the Customer Experience.  <\/p>\n<p>Between thematic tracks, demos and real cases, INGO brings its experience to the stage and booth, showing how to integrate AI, people and structured knowledge into business processes.  <\/p>\n","protected":false},"author":5,"featured_media":9156,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[15,47],"tags":[125,123,29,122,37],"class_list":["post-9171","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-news","category-press-releases","tag-agentic-ai-en","tag-ai-festival-en","tag-customer-experience-en","tag-event","tag-intelligenza-artificiale-en"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.6 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>AI Festival 2026 in Milan between Artificial Intelligence, Agentic AI and Customer Experience - Customer experience e omnichannel solutions | Ingo<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/ingo.it\/en\/blog\/news\/ai-festival-2026-in-milan-between-artificial-intelligence-agentic-ai-and-customer-experience\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"AI Festival 2026 in Milan between Artificial Intelligence, Agentic AI and Customer Experience - Customer experience e omnichannel solutions | Ingo\" \/>\n<meta property=\"og:description\" content=\"The AI Festival 2026 in Milan is the meeting point for those who want to understand how Artificial Intelligence and Agentic AI are transforming the Customer Experience.  Between thematic tracks, demos and real cases, INGO brings its experience to the stage and booth, showing how to integrate AI, people and structured knowledge into business processes.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/ingo.it\/en\/blog\/news\/ai-festival-2026-in-milan-between-artificial-intelligence-agentic-ai-and-customer-experience\/\" \/>\n<meta property=\"og:site_name\" content=\"Customer experience e omnichannel solutions | Ingo\" \/>\n<meta property=\"article:published_time\" content=\"2025-12-18T08:34:02+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2026-01-23T09:40:56+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/ingo.it\/wp-content\/uploads\/2025\/12\/Cover-Articolo-AI-Festival-1.webp\" \/>\n\t<meta property=\"og:image:width\" content=\"1500\" \/>\n\t<meta property=\"og:image:height\" content=\"1000\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/webp\" \/>\n<meta name=\"author\" content=\"Ilaria Bonardi\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Ilaria Bonardi\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"6 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/ingo.it\/en\/blog\/news\/ai-festival-2026-in-milan-between-artificial-intelligence-agentic-ai-and-customer-experience\/\",\"url\":\"https:\/\/ingo.it\/en\/blog\/news\/ai-festival-2026-in-milan-between-artificial-intelligence-agentic-ai-and-customer-experience\/\",\"name\":\"AI Festival 2026 in Milan between Artificial Intelligence, Agentic AI and Customer Experience - Customer experience e omnichannel solutions | Ingo\",\"isPartOf\":{\"@id\":\"https:\/\/ingo.it\/en\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/ingo.it\/en\/blog\/news\/ai-festival-2026-in-milan-between-artificial-intelligence-agentic-ai-and-customer-experience\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/ingo.it\/en\/blog\/news\/ai-festival-2026-in-milan-between-artificial-intelligence-agentic-ai-and-customer-experience\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/ingo.it\/wp-content\/uploads\/2025\/12\/Cover-Articolo-AI-Festival-1.webp\",\"datePublished\":\"2025-12-18T08:34:02+00:00\",\"dateModified\":\"2026-01-23T09:40:56+00:00\",\"author\":{\"@id\":\"https:\/\/ingo.it\/en\/#\/schema\/person\/90bc8865a493a4e76b74491d4e4cca5d\"},\"breadcrumb\":{\"@id\":\"https:\/\/ingo.it\/en\/blog\/news\/ai-festival-2026-in-milan-between-artificial-intelligence-agentic-ai-and-customer-experience\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/ingo.it\/en\/blog\/news\/ai-festival-2026-in-milan-between-artificial-intelligence-agentic-ai-and-customer-experience\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/ingo.it\/en\/blog\/news\/ai-festival-2026-in-milan-between-artificial-intelligence-agentic-ai-and-customer-experience\/#primaryimage\",\"url\":\"https:\/\/ingo.it\/wp-content\/uploads\/2025\/12\/Cover-Articolo-AI-Festival-1.webp\",\"contentUrl\":\"https:\/\/ingo.it\/wp-content\/uploads\/2025\/12\/Cover-Articolo-AI-Festival-1.webp\",\"width\":1500,\"height\":1000},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/ingo.it\/en\/blog\/news\/ai-festival-2026-in-milan-between-artificial-intelligence-agentic-ai-and-customer-experience\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/ingo.it\/en\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"AI Festival 2026 in Milan between Artificial Intelligence, Agentic AI and Customer Experience\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/ingo.it\/en\/#website\",\"url\":\"https:\/\/ingo.it\/en\/\",\"name\":\"Customer experience e omnichannel solutions | Ingo\",\"description\":\"Ingo supporta le aziende nello sviluppo di soluzioni che garantiscano una customer experience fluida ed efficiente. Vieni sul sito.\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/ingo.it\/en\/?s={search_term_string}\"},\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"en-US\"},{\"@type\":\"Person\",\"@id\":\"https:\/\/ingo.it\/en\/#\/schema\/person\/90bc8865a493a4e76b74491d4e4cca5d\",\"name\":\"Ilaria Bonardi\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/ingo.it\/en\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/48a7258555aa4ea59509f971d388ffda87a91cfe3a5de067b29edcdcc093723c?s=96&d=mm&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/48a7258555aa4ea59509f971d388ffda87a91cfe3a5de067b29edcdcc093723c?s=96&d=mm&r=g\",\"caption\":\"Ilaria Bonardi\"}}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"AI Festival 2026 in Milan between Artificial Intelligence, Agentic AI and Customer Experience - Customer experience e omnichannel solutions | Ingo","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/ingo.it\/en\/blog\/news\/ai-festival-2026-in-milan-between-artificial-intelligence-agentic-ai-and-customer-experience\/","og_locale":"en_US","og_type":"article","og_title":"AI Festival 2026 in Milan between Artificial Intelligence, Agentic AI and Customer Experience - Customer experience e omnichannel solutions | Ingo","og_description":"The AI Festival 2026 in Milan is the meeting point for those who want to understand how Artificial Intelligence and Agentic AI are transforming the Customer Experience.  Between thematic tracks, demos and real cases, INGO brings its experience to the stage and booth, showing how to integrate AI, people and structured knowledge into business processes.","og_url":"https:\/\/ingo.it\/en\/blog\/news\/ai-festival-2026-in-milan-between-artificial-intelligence-agentic-ai-and-customer-experience\/","og_site_name":"Customer experience e omnichannel solutions | Ingo","article_published_time":"2025-12-18T08:34:02+00:00","article_modified_time":"2026-01-23T09:40:56+00:00","og_image":[{"width":1500,"height":1000,"url":"https:\/\/ingo.it\/wp-content\/uploads\/2025\/12\/Cover-Articolo-AI-Festival-1.webp","type":"image\/webp"}],"author":"Ilaria Bonardi","twitter_card":"summary_large_image","twitter_misc":{"Written by":"Ilaria Bonardi","Est. reading time":"6 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/ingo.it\/en\/blog\/news\/ai-festival-2026-in-milan-between-artificial-intelligence-agentic-ai-and-customer-experience\/","url":"https:\/\/ingo.it\/en\/blog\/news\/ai-festival-2026-in-milan-between-artificial-intelligence-agentic-ai-and-customer-experience\/","name":"AI Festival 2026 in Milan between Artificial Intelligence, Agentic AI and Customer Experience - Customer experience e omnichannel solutions | Ingo","isPartOf":{"@id":"https:\/\/ingo.it\/en\/#website"},"primaryImageOfPage":{"@id":"https:\/\/ingo.it\/en\/blog\/news\/ai-festival-2026-in-milan-between-artificial-intelligence-agentic-ai-and-customer-experience\/#primaryimage"},"image":{"@id":"https:\/\/ingo.it\/en\/blog\/news\/ai-festival-2026-in-milan-between-artificial-intelligence-agentic-ai-and-customer-experience\/#primaryimage"},"thumbnailUrl":"https:\/\/ingo.it\/wp-content\/uploads\/2025\/12\/Cover-Articolo-AI-Festival-1.webp","datePublished":"2025-12-18T08:34:02+00:00","dateModified":"2026-01-23T09:40:56+00:00","author":{"@id":"https:\/\/ingo.it\/en\/#\/schema\/person\/90bc8865a493a4e76b74491d4e4cca5d"},"breadcrumb":{"@id":"https:\/\/ingo.it\/en\/blog\/news\/ai-festival-2026-in-milan-between-artificial-intelligence-agentic-ai-and-customer-experience\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/ingo.it\/en\/blog\/news\/ai-festival-2026-in-milan-between-artificial-intelligence-agentic-ai-and-customer-experience\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/ingo.it\/en\/blog\/news\/ai-festival-2026-in-milan-between-artificial-intelligence-agentic-ai-and-customer-experience\/#primaryimage","url":"https:\/\/ingo.it\/wp-content\/uploads\/2025\/12\/Cover-Articolo-AI-Festival-1.webp","contentUrl":"https:\/\/ingo.it\/wp-content\/uploads\/2025\/12\/Cover-Articolo-AI-Festival-1.webp","width":1500,"height":1000},{"@type":"BreadcrumbList","@id":"https:\/\/ingo.it\/en\/blog\/news\/ai-festival-2026-in-milan-between-artificial-intelligence-agentic-ai-and-customer-experience\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/ingo.it\/en\/"},{"@type":"ListItem","position":2,"name":"AI Festival 2026 in Milan between Artificial Intelligence, Agentic AI and Customer Experience"}]},{"@type":"WebSite","@id":"https:\/\/ingo.it\/en\/#website","url":"https:\/\/ingo.it\/en\/","name":"Customer experience e omnichannel solutions | Ingo","description":"Ingo supporta le aziende nello sviluppo di soluzioni che garantiscano una customer experience fluida ed efficiente. Vieni sul sito.","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/ingo.it\/en\/?s={search_term_string}"},"query-input":"required name=search_term_string"}],"inLanguage":"en-US"},{"@type":"Person","@id":"https:\/\/ingo.it\/en\/#\/schema\/person\/90bc8865a493a4e76b74491d4e4cca5d","name":"Ilaria Bonardi","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/ingo.it\/en\/#\/schema\/person\/image\/","url":"https:\/\/secure.gravatar.com\/avatar\/48a7258555aa4ea59509f971d388ffda87a91cfe3a5de067b29edcdcc093723c?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/48a7258555aa4ea59509f971d388ffda87a91cfe3a5de067b29edcdcc093723c?s=96&d=mm&r=g","caption":"Ilaria Bonardi"}}]}},"_links":{"self":[{"href":"https:\/\/ingo.it\/en\/wp-json\/wp\/v2\/posts\/9171","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ingo.it\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/ingo.it\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/ingo.it\/en\/wp-json\/wp\/v2\/users\/5"}],"replies":[{"embeddable":true,"href":"https:\/\/ingo.it\/en\/wp-json\/wp\/v2\/comments?post=9171"}],"version-history":[{"count":8,"href":"https:\/\/ingo.it\/en\/wp-json\/wp\/v2\/posts\/9171\/revisions"}],"predecessor-version":[{"id":9355,"href":"https:\/\/ingo.it\/en\/wp-json\/wp\/v2\/posts\/9171\/revisions\/9355"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/ingo.it\/en\/wp-json\/wp\/v2\/media\/9156"}],"wp:attachment":[{"href":"https:\/\/ingo.it\/en\/wp-json\/wp\/v2\/media?parent=9171"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/ingo.it\/en\/wp-json\/wp\/v2\/categories?post=9171"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/ingo.it\/en\/wp-json\/wp\/v2\/tags?post=9171"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}