{"id":7079,"date":"2025-05-08T14:38:34","date_gmt":"2025-05-08T12:38:34","guid":{"rendered":"https:\/\/ingo.it\/?p=7079"},"modified":"2025-05-15T12:59:36","modified_gmt":"2025-05-15T10:59:36","slug":"ingo-at-ai-week-2025-agentic-ai-and-human-capital-to-redefine-customer-experience","status":"publish","type":"post","link":"https:\/\/ingo.it\/en\/blog\/news\/ingo-at-ai-week-2025-agentic-ai-and-human-capital-to-redefine-customer-experience\/","title":{"rendered":"INGO at AI Week 2025: Agentic AI and human capital to redefine customer experience"},"content":{"rendered":"\n

INGO participated as a sponsor and official speaker at the 2025 edition of AI Week<\/strong>, the landmark event in Italy dedicated to artificial intelligence that brings together key players in the field to explore the latest innovations and trends in AI.<\/p>\n\n

INGO brings its expertise to AI Week<\/h2>\n\n

The event, which was held at Milan Rho Fiera on May 13 and 14, 2025<\/strong>, is an important opportunity for discussion and networking for all professionals interested in the applications of artificial intelligence in different sectors.<\/p>\n\n

INGO<\/a><\/strong>, as a company at the forefront of AI solution implementation, confirms its commitment to actively contribute to the development of the artificial intelligence ecosystem in Italy.<\/p>\n\n

Diego Gosmar and Martino Carrera on stage at AI Week 2025<\/h3>\n\n

A special highlight was the participation of Martino Carrera, CEO of INGO<\/strong> and Diego Gosmar, Chief AI Officer of INGO<\/strong>, who gave a speech entitled: Agentic AI and Human Capital<\/strong> Models of Applications for CX.<\/strong> .<\/p>\n\n

In a scenario where customer experience is increasingly central to business competitiveness, INGO brings to AI Week 2025 its its vision on the integration of Agentic AI, knowledge management and human capital<\/a><\/strong>. The talk explored how these synergies can enable evolved omnichannel experiences and support the transformation of B2B2C models, thanks in part to the contribution of intelligent ecosystems.<\/p>\n\n

\n

“We were very pleased to participate in such a high-profile event as AI Week.It was a tremendous opportunity to engage with other experts in the field and present INGO’s vision of how artificial intelligence is transforming the contemporary business landscape.”<\/p>\n<\/blockquote>\n\n

\"\"<\/figure>\n\n

<\/p>\n\n

Meet us<\/h2>\n\n

We encourage you to check out our upcoming events and sign up for our newsletter to stay up-to-date on the latest AI and customer experience news.<\/p>\n\n

For more information, see our events page<\/a><\/strong>.<\/p>\n","protected":false},"excerpt":{"rendered":"

INGO participated as a sponsor and speaker at AI Week 2025, the benchmark event in Italy dedicated to artificial intelligence. During the event, Martino Carrera, CEO of INGO and Diego Gosmar, the company’s Chief AI Officer, gave a speech sharing insights on INGO’s approach to AI and future prospects. <\/p>\n","protected":false},"author":4,"featured_media":7077,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[15,47],"tags":[29,37,39],"class_list":["post-7079","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-news","category-press-releases","tag-customer-experience-en","tag-intelligenza-artificiale-en","tag-omnichannelality"],"acf":[],"yoast_head":"\nINGO at AI Week 2025: Agentic AI and human capital to redefine customer experience - Customer experience e omnichannel solutions | Ingo<\/title>\n<meta name=\"description\" content=\"INGO is participating to AI Week 2025 as a sponsor and speaker, presenting its vision on integrating Agentic AI, human capital and knowledge to transform the Customer Experience in B2B2C.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/ingo.it\/en\/blog\/news\/ingo-at-ai-week-2025-agentic-ai-and-human-capital-to-redefine-customer-experience\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"INGO at AI Week 2025: Agentic AI and human capital to redefine customer experience - Customer experience e omnichannel solutions | Ingo\" \/>\n<meta property=\"og:description\" content=\"INGO is participating to AI Week 2025 as a sponsor and speaker, presenting its vision on integrating Agentic AI, human capital and knowledge to transform the Customer Experience in B2B2C.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/ingo.it\/en\/blog\/news\/ingo-at-ai-week-2025-agentic-ai-and-human-capital-to-redefine-customer-experience\/\" \/>\n<meta property=\"og:site_name\" content=\"Customer experience e omnichannel solutions | Ingo\" \/>\n<meta property=\"article:published_time\" content=\"2025-05-08T12:38:34+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-05-15T10:59:36+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/ingo.it\/wp-content\/uploads\/2025\/05\/Cover-Articolo-AI-WEEK.webp\" \/>\n\t<meta property=\"og:image:width\" content=\"1500\" \/>\n\t<meta property=\"og:image:height\" content=\"1000\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/webp\" \/>\n<meta name=\"author\" content=\"Elena Giosmin\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Elena Giosmin\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/ingo.it\/en\/blog\/news\/ingo-at-ai-week-2025-agentic-ai-and-human-capital-to-redefine-customer-experience\/\",\"url\":\"https:\/\/ingo.it\/en\/blog\/news\/ingo-at-ai-week-2025-agentic-ai-and-human-capital-to-redefine-customer-experience\/\",\"name\":\"INGO at AI Week 2025: Agentic AI and human capital to redefine customer experience - Customer experience e omnichannel solutions | Ingo\",\"isPartOf\":{\"@id\":\"https:\/\/ingo.it\/en\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/ingo.it\/en\/blog\/news\/ingo-at-ai-week-2025-agentic-ai-and-human-capital-to-redefine-customer-experience\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/ingo.it\/en\/blog\/news\/ingo-at-ai-week-2025-agentic-ai-and-human-capital-to-redefine-customer-experience\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/ingo.it\/wp-content\/uploads\/2025\/05\/Cover-Articolo-AI-WEEK.webp\",\"datePublished\":\"2025-05-08T12:38:34+00:00\",\"dateModified\":\"2025-05-15T10:59:36+00:00\",\"author\":{\"@id\":\"https:\/\/ingo.it\/en\/#\/schema\/person\/05774947b3819b763925f5314f00bb7f\"},\"description\":\"INGO is participating to AI Week 2025 as a sponsor and speaker, presenting its vision on integrating Agentic AI, human capital and knowledge to transform the Customer Experience in B2B2C.\",\"breadcrumb\":{\"@id\":\"https:\/\/ingo.it\/en\/blog\/news\/ingo-at-ai-week-2025-agentic-ai-and-human-capital-to-redefine-customer-experience\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/ingo.it\/en\/blog\/news\/ingo-at-ai-week-2025-agentic-ai-and-human-capital-to-redefine-customer-experience\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/ingo.it\/en\/blog\/news\/ingo-at-ai-week-2025-agentic-ai-and-human-capital-to-redefine-customer-experience\/#primaryimage\",\"url\":\"https:\/\/ingo.it\/wp-content\/uploads\/2025\/05\/Cover-Articolo-AI-WEEK.webp\",\"contentUrl\":\"https:\/\/ingo.it\/wp-content\/uploads\/2025\/05\/Cover-Articolo-AI-WEEK.webp\",\"width\":1500,\"height\":1000},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/ingo.it\/en\/blog\/news\/ingo-at-ai-week-2025-agentic-ai-and-human-capital-to-redefine-customer-experience\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/ingo.it\/en\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"INGO at AI Week 2025: Agentic AI and human capital to redefine customer experience\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/ingo.it\/en\/#website\",\"url\":\"https:\/\/ingo.it\/en\/\",\"name\":\"Customer experience e omnichannel solutions | Ingo\",\"description\":\"Ingo supporta le aziende nello sviluppo di soluzioni che garantiscano una customer experience fluida ed efficiente. Vieni sul sito.\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/ingo.it\/en\/?s={search_term_string}\"},\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"en-US\"},{\"@type\":\"Person\",\"@id\":\"https:\/\/ingo.it\/en\/#\/schema\/person\/05774947b3819b763925f5314f00bb7f\",\"name\":\"Elena Giosmin\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/ingo.it\/en\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/0554c3d0d3a2ddbc0e38a9c7af58c5adb94532adb78308585dc77b380d3aa349?s=96&d=mm&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/0554c3d0d3a2ddbc0e38a9c7af58c5adb94532adb78308585dc77b380d3aa349?s=96&d=mm&r=g\",\"caption\":\"Elena Giosmin\"}}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"INGO at AI Week 2025: Agentic AI and human capital to redefine customer experience - Customer experience e omnichannel solutions | Ingo","description":"INGO is participating to AI Week 2025 as a sponsor and speaker, presenting its vision on integrating Agentic AI, human capital and knowledge to transform the Customer Experience in B2B2C.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/ingo.it\/en\/blog\/news\/ingo-at-ai-week-2025-agentic-ai-and-human-capital-to-redefine-customer-experience\/","og_locale":"en_US","og_type":"article","og_title":"INGO at AI Week 2025: Agentic AI and human capital to redefine customer experience - Customer experience e omnichannel solutions | Ingo","og_description":"INGO is participating to AI Week 2025 as a sponsor and speaker, presenting its vision on integrating Agentic AI, human capital and knowledge to transform the Customer Experience in B2B2C.","og_url":"https:\/\/ingo.it\/en\/blog\/news\/ingo-at-ai-week-2025-agentic-ai-and-human-capital-to-redefine-customer-experience\/","og_site_name":"Customer experience e omnichannel solutions | Ingo","article_published_time":"2025-05-08T12:38:34+00:00","article_modified_time":"2025-05-15T10:59:36+00:00","og_image":[{"width":1500,"height":1000,"url":"https:\/\/ingo.it\/wp-content\/uploads\/2025\/05\/Cover-Articolo-AI-WEEK.webp","type":"image\/webp"}],"author":"Elena Giosmin","twitter_card":"summary_large_image","twitter_misc":{"Written by":"Elena Giosmin","Est. reading time":"1 minute"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/ingo.it\/en\/blog\/news\/ingo-at-ai-week-2025-agentic-ai-and-human-capital-to-redefine-customer-experience\/","url":"https:\/\/ingo.it\/en\/blog\/news\/ingo-at-ai-week-2025-agentic-ai-and-human-capital-to-redefine-customer-experience\/","name":"INGO at AI Week 2025: Agentic AI and human capital to redefine customer experience - Customer experience e omnichannel solutions | Ingo","isPartOf":{"@id":"https:\/\/ingo.it\/en\/#website"},"primaryImageOfPage":{"@id":"https:\/\/ingo.it\/en\/blog\/news\/ingo-at-ai-week-2025-agentic-ai-and-human-capital-to-redefine-customer-experience\/#primaryimage"},"image":{"@id":"https:\/\/ingo.it\/en\/blog\/news\/ingo-at-ai-week-2025-agentic-ai-and-human-capital-to-redefine-customer-experience\/#primaryimage"},"thumbnailUrl":"https:\/\/ingo.it\/wp-content\/uploads\/2025\/05\/Cover-Articolo-AI-WEEK.webp","datePublished":"2025-05-08T12:38:34+00:00","dateModified":"2025-05-15T10:59:36+00:00","author":{"@id":"https:\/\/ingo.it\/en\/#\/schema\/person\/05774947b3819b763925f5314f00bb7f"},"description":"INGO is participating to AI Week 2025 as a sponsor and speaker, presenting its vision on integrating Agentic AI, human capital and knowledge to transform the Customer Experience in B2B2C.","breadcrumb":{"@id":"https:\/\/ingo.it\/en\/blog\/news\/ingo-at-ai-week-2025-agentic-ai-and-human-capital-to-redefine-customer-experience\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/ingo.it\/en\/blog\/news\/ingo-at-ai-week-2025-agentic-ai-and-human-capital-to-redefine-customer-experience\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/ingo.it\/en\/blog\/news\/ingo-at-ai-week-2025-agentic-ai-and-human-capital-to-redefine-customer-experience\/#primaryimage","url":"https:\/\/ingo.it\/wp-content\/uploads\/2025\/05\/Cover-Articolo-AI-WEEK.webp","contentUrl":"https:\/\/ingo.it\/wp-content\/uploads\/2025\/05\/Cover-Articolo-AI-WEEK.webp","width":1500,"height":1000},{"@type":"BreadcrumbList","@id":"https:\/\/ingo.it\/en\/blog\/news\/ingo-at-ai-week-2025-agentic-ai-and-human-capital-to-redefine-customer-experience\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/ingo.it\/en\/"},{"@type":"ListItem","position":2,"name":"INGO at AI Week 2025: Agentic AI and human capital to redefine customer experience"}]},{"@type":"WebSite","@id":"https:\/\/ingo.it\/en\/#website","url":"https:\/\/ingo.it\/en\/","name":"Customer experience e omnichannel solutions | Ingo","description":"Ingo supporta le aziende nello sviluppo di soluzioni che garantiscano una customer experience fluida ed efficiente. Vieni sul sito.","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/ingo.it\/en\/?s={search_term_string}"},"query-input":"required name=search_term_string"}],"inLanguage":"en-US"},{"@type":"Person","@id":"https:\/\/ingo.it\/en\/#\/schema\/person\/05774947b3819b763925f5314f00bb7f","name":"Elena Giosmin","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/ingo.it\/en\/#\/schema\/person\/image\/","url":"https:\/\/secure.gravatar.com\/avatar\/0554c3d0d3a2ddbc0e38a9c7af58c5adb94532adb78308585dc77b380d3aa349?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/0554c3d0d3a2ddbc0e38a9c7af58c5adb94532adb78308585dc77b380d3aa349?s=96&d=mm&r=g","caption":"Elena Giosmin"}}]}},"_links":{"self":[{"href":"https:\/\/ingo.it\/en\/wp-json\/wp\/v2\/posts\/7079","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ingo.it\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/ingo.it\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/ingo.it\/en\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/ingo.it\/en\/wp-json\/wp\/v2\/comments?post=7079"}],"version-history":[{"count":3,"href":"https:\/\/ingo.it\/en\/wp-json\/wp\/v2\/posts\/7079\/revisions"}],"predecessor-version":[{"id":7133,"href":"https:\/\/ingo.it\/en\/wp-json\/wp\/v2\/posts\/7079\/revisions\/7133"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/ingo.it\/en\/wp-json\/wp\/v2\/media\/7077"}],"wp:attachment":[{"href":"https:\/\/ingo.it\/en\/wp-json\/wp\/v2\/media?parent=7079"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/ingo.it\/en\/wp-json\/wp\/v2\/categories?post=7079"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/ingo.it\/en\/wp-json\/wp\/v2\/tags?post=7079"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}