{"version":"1.0","provider_name":"Customer experience e omnichannel solutions | Ingo","provider_url":"https:\/\/ingo.it\/en\/","author_name":"Elena Giosmin","author_url":"https:\/\/ingo.it\/en\/blog\/author\/elena-giosmin\/","title":"Customer experience metrics: how to evaluate customer satisfaction - Customer experience e omnichannel solutions | Ingo","type":"rich","width":600,"height":338,"html":"<blockquote class=\"wp-embedded-content\" data-secret=\"wF0fu26ikB\"><a href=\"https:\/\/ingo.it\/en\/blog\/news\/customer-experience-metrics-how-to-evaluate-customer-satisfaction\/\">Customer experience metrics: how to evaluate customer satisfaction<\/a><\/blockquote><iframe sandbox=\"allow-scripts\" security=\"restricted\" src=\"https:\/\/ingo.it\/en\/blog\/news\/customer-experience-metrics-how-to-evaluate-customer-satisfaction\/embed\/#?secret=wF0fu26ikB\" width=\"600\" height=\"338\" title=\"&#8220;Customer experience metrics: how to evaluate customer satisfaction&#8221; &#8212; Customer experience e omnichannel solutions | Ingo\" data-secret=\"wF0fu26ikB\" frameborder=\"0\" marginwidth=\"0\" marginheight=\"0\" scrolling=\"no\" class=\"wp-embedded-content\"><\/iframe><script>\n\/*! This file is auto-generated *\/\n!function(d,l){\"use strict\";l.querySelector&&d.addEventListener&&\"undefined\"!=typeof URL&&(d.wp=d.wp||{},d.wp.receiveEmbedMessage||(d.wp.receiveEmbedMessage=function(e){var t=e.data;if((t||t.secret||t.message||t.value)&&!\/[^a-zA-Z0-9]\/.test(t.secret)){for(var s,r,n,a=l.querySelectorAll('iframe[data-secret=\"'+t.secret+'\"]'),o=l.querySelectorAll('blockquote[data-secret=\"'+t.secret+'\"]'),c=new RegExp(\"^https?:$\",\"i\"),i=0;i<o.length;i++)o[i].style.display=\"none\";for(i=0;i<a.length;i++)s=a[i],e.source===s.contentWindow&&(s.removeAttribute(\"style\"),\"height\"===t.message?(1e3<(r=parseInt(t.value,10))?r=1e3:~~r<200&&(r=200),s.height=r):\"link\"===t.message&&(r=new URL(s.getAttribute(\"src\")),n=new URL(t.value),c.test(n.protocol))&&n.host===r.host&&l.activeElement===s&&(d.top.location.href=t.value))}},d.addEventListener(\"message\",d.wp.receiveEmbedMessage,!1),l.addEventListener(\"DOMContentLoaded\",function(){for(var e,t,s=l.querySelectorAll(\"iframe.wp-embedded-content\"),r=0;r<s.length;r++)(t=(e=s[r]).getAttribute(\"data-secret\"))||(t=Math.random().toString(36).substring(2,12),e.src+=\"#?secret=\"+t,e.setAttribute(\"data-secret\",t)),e.contentWindow.postMessage({message:\"ready\",secret:t},\"*\")},!1)))}(window,document);\n\/\/# sourceURL=https:\/\/ingo.it\/wp-includes\/js\/wp-embed.min.js\n<\/script>\n","thumbnail_url":"https:\/\/ingo.it\/wp-content\/uploads\/2024\/02\/Le-metriche-della-customer-experience-come-valutare-la-soddisfazione-del-cliente.webp","thumbnail_width":1000,"thumbnail_height":667,"description":"Monitoring the customer experience: the key to business success Companies must analyze data on customer interactions in real time if they want to achieve excellent results. Evaluation should be carried out on each channel and at each stage of the pathway so that no opportunity is missed to achieve broader involvement. Carefully monitor the customer [&hellip;]"}