{"version":"1.0","provider_name":"Customer experience e omnichannel solutions | Ingo","provider_url":"https:\/\/ingo.it\/en\/","author_name":"Elena Giosmin","author_url":"https:\/\/ingo.it\/en\/blog\/author\/elena-giosmin\/","title":"The Autoguidovie Case Study for customer service management - Customer experience e omnichannel solutions | Ingo","type":"rich","width":600,"height":338,"html":"<blockquote class=\"wp-embedded-content\" data-secret=\"ZC5g0f5ePX\"><a href=\"https:\/\/ingo.it\/en\/blog\/case-study\/autoguidovies-case-study-for-customer-service-management\/\">The Autoguidovie Case Study for customer service management<\/a><\/blockquote><iframe sandbox=\"allow-scripts\" security=\"restricted\" src=\"https:\/\/ingo.it\/en\/blog\/case-study\/autoguidovies-case-study-for-customer-service-management\/embed\/#?secret=ZC5g0f5ePX\" width=\"600\" height=\"338\" title=\"&#8220;The Autoguidovie Case Study for customer service management&#8221; &#8212; Customer experience e omnichannel solutions | Ingo\" data-secret=\"ZC5g0f5ePX\" frameborder=\"0\" marginwidth=\"0\" marginheight=\"0\" scrolling=\"no\" class=\"wp-embedded-content\"><\/iframe><script>\n\/*! This file is auto-generated *\/\n!function(d,l){\"use strict\";l.querySelector&&d.addEventListener&&\"undefined\"!=typeof URL&&(d.wp=d.wp||{},d.wp.receiveEmbedMessage||(d.wp.receiveEmbedMessage=function(e){var t=e.data;if((t||t.secret||t.message||t.value)&&!\/[^a-zA-Z0-9]\/.test(t.secret)){for(var s,r,n,a=l.querySelectorAll('iframe[data-secret=\"'+t.secret+'\"]'),o=l.querySelectorAll('blockquote[data-secret=\"'+t.secret+'\"]'),c=new RegExp(\"^https?:$\",\"i\"),i=0;i<o.length;i++)o[i].style.display=\"none\";for(i=0;i<a.length;i++)s=a[i],e.source===s.contentWindow&&(s.removeAttribute(\"style\"),\"height\"===t.message?(1e3<(r=parseInt(t.value,10))?r=1e3:~~r<200&&(r=200),s.height=r):\"link\"===t.message&&(r=new URL(s.getAttribute(\"src\")),n=new URL(t.value),c.test(n.protocol))&&n.host===r.host&&l.activeElement===s&&(d.top.location.href=t.value))}},d.addEventListener(\"message\",d.wp.receiveEmbedMessage,!1),l.addEventListener(\"DOMContentLoaded\",function(){for(var e,t,s=l.querySelectorAll(\"iframe.wp-embedded-content\"),r=0;r<s.length;r++)(t=(e=s[r]).getAttribute(\"data-secret\"))||(t=Math.random().toString(36).substring(2,12),e.src+=\"#?secret=\"+t,e.setAttribute(\"data-secret\",t)),e.contentWindow.postMessage({message:\"ready\",secret:t},\"*\")},!1)))}(window,document);\n\/\/# sourceURL=https:\/\/ingo.it\/wp-includes\/js\/wp-embed.min.js\n<\/script>\n","thumbnail_url":"https:\/\/ingo.it\/wp-content\/uploads\/2024\/02\/autoguidovie-case-study.webp","thumbnail_width":2560,"thumbnail_height":789,"description":"In this case study we will analyze how the use of artificial intelligence and IVR, thanks to the platforms of XCALLY and Acuto, have allowed the public transport company Autoguidovie to optimize its customer service."}