1.0Customer experience e omnichannel solutions | Ingohttps://ingo.it/en/Luca Proserpiohttps://ingo.it/en/blog/author/lucaproserpio/rich600338<blockquote class="wp-embedded-content" data-secret="Mxt4nB7Co9"><a href="https://ingo.it/en/services/technology/knowledge-management-system/">Knowledge Management system</a></blockquote><iframe sandbox="allow-scripts" security="restricted" src="https://ingo.it/en/services/technology/knowledge-management-system/embed/#?secret=Mxt4nB7Co9" width="600" height="338" title="“Knowledge Management system” — Customer experience e omnichannel solutions | Ingo" data-secret="Mxt4nB7Co9" frameborder="0" marginwidth="0" marginheight="0" scrolling="no" class="wp-embedded-content"></iframe><script> /*! This file is auto-generated */ !function(d,l){"use strict";l.querySelector&&d.addEventListener&&"undefined"!=typeof URL&&(d.wp=d.wp||{},d.wp.receiveEmbedMessage||(d.wp.receiveEmbedMessage=function(e){var t=e.data;if((t||t.secret||t.message||t.value)&&!/[^a-zA-Z0-9]/.test(t.secret)){for(var s,r,n,a=l.querySelectorAll('iframe[data-secret="'+t.secret+'"]'),o=l.querySelectorAll('blockquote[data-secret="'+t.secret+'"]'),c=new RegExp("^https?:$","i"),i=0;i<o.length;i++)o[i].style.display="none";for(i=0;i<a.length;i++)s=a[i],e.source===s.contentWindow&&(s.removeAttribute("style"),"height"===t.message?(1e3<(r=parseInt(t.value,10))?r=1e3:~~r<200&&(r=200),s.height=r):"link"===t.message&&(r=new URL(s.getAttribute("src")),n=new URL(t.value),c.test(n.protocol))&&n.host===r.host&&l.activeElement===s&&(d.top.location.href=t.value))}},d.addEventListener("message",d.wp.receiveEmbedMessage,!1),l.addEventListener("DOMContentLoaded",function(){for(var e,t,s=l.querySelectorAll("iframe.wp-embedded-content"),r=0;r<s.length;r++)(t=(e=s[r]).getAttribute("data-secret"))||(t=Math.random().toString(36).substring(2,12),e.src+="#?secret="+t,e.setAttribute("data-secret",t)),e.contentWindow.postMessage({message:"ready",secret:t},"*")},!1)))}(window,document); //# sourceURL=https://ingo.it/wp-includes/js/wp-embed.min.js </script> https://ingo.it/wp-content/uploads/2024/02/altri-servizi_Knowledge-Management-system.webp860860ACUTO is the knowledge management system fully integrated into XCALLY that enables agents to always answer customer questions in the right way. Using this tool, the customer experience can be improved and operational performance can be optimized.